Program Associate - Intake - Long or Orange Office

Program Associate – Intake – Long Beach or Orange Office

Children's Home Society of California (CHS) is a multi‑service, non‑profit agency providing Early Learning and Education Programs in multiple counties in California. Come join our team and contribute your talents to supporting families, child‑care providers, and communities while we build brighter tomorrows for children today!

CHS provides a robust benefits package, which includes: 100% employer‑paid medical, dental, and vision coverage for eligible employees and their eligible dependents; 10% employer‑paid pension plan contribution for eligible employees; monthly vacation accrual; 12 paid holidays; sick leave benefits; and much more.

COVID‑19 considerations: CHS cares deeply about your health and safety. CHS has established health and safety procedures for all offices and follows local, state, and federal requirements.

Work‑from‑home and hybrid schedules are available for some positions dependent on the job duties and responsibilities and are subject to applicable agency policies and procedures.

This is a Full‑Time (37.5 hours), Non‑Exempt Position.

Under the supervision of Children’s Home Society of California’s Program Manager, the Program Associate will:

• Support management staff in carrying out the activities of the Child Care Payment Program
• Conduct intake file review in conjunction with management staff
• Monitor quality assurance and ensure contract compliance
• Provide constructive feedback to intake staff in a positive and supportive manner
• Mentor and train intake program specialists in the delivery of case‑management services to eligible families, including certification, recertification, and termination of services
• Provide case‑management to eligible families, including intake, certification, and termination of services
• Conduct intake and recertification appointments
• Provide technical assistance and resources to families and child‑care providers
• Maintain all records in a high‑quality manner and within record‑protection, retention, and destruction guidelines
• Adhere to all agency policies and procedures, as well as applicable contractual and governmental regulations
• Work some evening and weekend hours, as needed, to support programming for client services
• Perform other duties and responsibilities as assigned

• Master’s Degree in Human Services or Human Development, Early Childhood Education, or a related field (desired)
• Bachelor’s Degree in Human Services or Child Development field (desired) or Associate’s Degree plus three (3) years of experience (required)
• Prior non‑profit experience preferred
• Experience with child development and/or early childhood education program preferred
• Skills needed to assess training needs, conduct research, and develop high‑quality trainings for a variety of audiences
• Self‑motivator with a strong work ethic and ability to work in a fast‑paced environment with a flexible and positive attitude
• Knowledge of California Code of Regulations Title 22 desired
• Knowledge of local community resources and experience representing an organization in a professional capacity
• Ability to work effectively with a wide variety of parents from diverse economic and ethnic backgrounds
• Demonstrated ability to provide leadership and support to peers
• Prior supervisory experience desired but not required
• Ability to prepare and present effective written work, provide strong attention to detail, and produce error‑free work
• Excellent written and verbal communication skills, including ability to communicate effectively with all levels of the agency staff
• Proactive self‑motivator with a professional, positive, and flexible attitude
• Excellent organization skills and ability to manage multiple projects and meet deadlines
• Ability to work both autonomously and collaboratively in a fast‑paced environment with a strong work ethic
• Ability to work independently and be fully accessible during work hours, regardless of work location
• Proven ability to establish rapport with parents, providers, and community organizations
• Demonstrated ability to exercise sound judgment
• Commitment to CHS’s core mission and values, and ability to model those values in…