FCL Customer Service Coordinator

FCL Customer Service Coordinator

Department: Customer Service

Employment Type: Full Time

Location: Long Beach, CA

Compensation: $20.00 - $28.00 / hour

As a subsidiary of Denmark based Scan‑Group, our history in shipping and logistics dates to 1969. From Scan‑Group, Shipco Transport was founded in 1988 and has organically grown into one of the world’s leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company’s truly intermodal character, offering LCL & FCL Ocean and Air freight services, uniquely positions Shipco as a ‘one stop’ provider of worldwide transportation solutions.

Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our Los Angeles branch located in Long Beach, California for an experienced FCL Customer Service Coordinator. We are looking for a candidate who is organized, highly motivated, reliable, and who understands and appreciates the importance of a team effort.

• Assist customer request for assistance in bookings, quotes, pickups and general transportation related questions.
• Ensure Inland Pickups are followed through, and Inland Transportation agreements are met.
• Reach out to overseas offices and agents for hazardous and other required approvals.
• Trouble shooting between customers and Shipco/Agent offices.
• Ensure that shipments processed are in compliance with the laws and regulations governing for US Export Industry.
• Other duties as assigned.

• Minimum 1‑3 years’ experience in ocean export customer service and/or operations is required, preferably from a NVOCC background, but a candidate with VOCC or freight forwarder experience will also be considered.
• Knowledgeable in all aspects of export customer service and/or operations.
• Strong data entry skills required.
• Excellent verbal and written communication skills, excellent organization skills, attention to details and an aptitude for a fast paced, multi‑tasking, customer service minded environment.
• Resourceful and out of the box thinking.
• Relies on pre-established guidelines.
• Reports to the FCL Manager.

We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience. We offer medical, dental, life and vision insurance, STD and LTD insurance. We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan.

Shipco Transport is an Equal Opportunity Employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.