Casino Guest Transport Concierge

GENERAL SUMMARY
The Transportation Driver complies with all service guarantees of Pechanga Resort Casino and provides on/off property transportation services to guest.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES

• Provide on/off property transportation services while maintaining Pechanga’s service excellence guarantees.
o Destinations to include but not limited to airports, stadiums, private residences, etc.

• Greet guests and provide casino, property, and city information.

• Map out driving routes ahead of time to determine the most expedient trip.

• Respond to telephone inquiries, giving out information, and resolving problems.

• Maintain the vehicle in a clean and safe manner.

• Perform a visual pre/post vehicle inspection.
o Report any maintenance issues to management.

• Keep accurate trip logs.

• Comply with all departmental policies/procedures and service guarantees.

• Comply with resort policies and procedures.

• Ability to logically and independently organize and complete work in a timely manner.

• Ability to perceive quality of work, read material, and review documents; receive instructions and hear inquiries from guests or staff.

• Communicate effectively both verbally and in writing in order to provide clear direction to guests and employees at all levels.

• Ability to remain calm and alert throughout the duration of shift, and remain calm during emergency situations.

• Attend all training classes as directed by the company or as mandated by the collective agreement.

• Attend and participate in pre-shift department meetings.

• Maintain favourable working relationships with all departments and Team Members, to foster and promote a cooperative and harmonious work environment.

• Other duties as assigned.

ACCOUNTABILITY:
This position has no supervisory responsibilities.

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QUALIFICATIONS AND GUIDELINES

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EDUCATION/EXPERIENCE/TRAINING:
High school Diploma or General Education Degree (GED) is required. At least one year of experience is required to successfully perform this job.

COMMUNICATION

SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other Team Members of the Company.

MATHEMATICAL

SKILLS:

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY:
This position requires the ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with problems while remaining flexible and adaptable to help ensure the desired outcome.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must qualify to obtain and maintain a Class “A” gaming license.

• California Class “B” Driver’s License Passenger endorsement.

• Valid DMV medical certificate.

• Air Brake Endorsement.

SKILLS/ABILITIES:

• Driving Skills to operate all PRC vehicles.

• Knowledge of vehicle operation and mechanical as described per Class “B” License classifications.

• Map reading and oversee scheduling.

• Experience with all related tools, usage, scan tool, diagnostics emissions, and fuel management controls (vehicle), etc.
ADDITIONAL INFORMATION:

• Must be able to participate in employer pull notice.

• Must be able to participate in random drug and alcohol screening.

• Must be a self-starter who is highly motivated…