French Customer Service Advisor

French Customer Service Advisor

Long Eaton

Temporary Maternity Cover

£17.63 per hour

We are recruiting for an experienced French Customer Service Advisor, based in Long Eaton on a full-time contract basis. You will be required to be fluent in French and have experience in delivering excellent customer service whilst retaining and expanding the client s overseas customer and consumer base.

French Customer Service Advisor duties-:

• Assisting in the set-up and implementation of overseas logistical operations
• Dealing with both British and French customers and consumers
• Cost effective planning and organisation of deliveries whilst working within the necessary constraints of dates, routes, vehicle sizes and product quantities
• Undertaking all procedures from order inputting, allocation, selection and load completion to crediting and any associated paperwork to ensure customers receive the correct product
• Contributing to the control of stock and dealing with all products related issues
• Ensuring all credit notes are issued in the event of wrong/failed delivery and updating the internal system accurately
• Ensuring that all documentation complies with company directives and legislative requirements
• Promoting a professional image, whilst dealing appropriately with both internal and external customers
• Providing clerical and administrative support to the full logistics process
• You will receive full product training to ensure you can provide excellent advice and guidance on the complete product range

The Ideal French Customer Service Advisor:

• Must be fluent in French (essential)
• Will have previous export administration experience, ideally within logistics
• Will be able to offer high levels of customer service whilst
• Will possess excellent communication skills, as this role will require extensive liaison with a variety of internal and external stakeholders
• Will have excellent attention to detail
• Will have the ability to work as part of a team

Working Hours:

This role is worked on a 2-week 37-hour rotating shift pattern as follows:

• 08:00am 4:30pm Monday to Thursday, Friday 8:00am 1:00pm
• 09:00am 5:00pm Monday Thursday, Friday 08:00 3:30pm

Apply today for the French Customer Service Advisor position all applications will be treated in the strictest confidence.