Customer Service Representative

Customer Service Representative

Location:

Long Eaton, Nottingham
Salary:
Up to £29,000 per annum

Contract:

6-month fixed-term contract

Hours:

37.5 hours per week, 5 days over 7
Start: ASAP

• We are recruiting for an experienced Customer Service Representative to join an established luxury retail and e-commerce business in Long Eaton, Nottingham, on a 6-month fixed-term contract.
• This is a varied customer service role, with a strong focus on delivering an exceptional customer experience across email, telephone and live chat.

• Respond to customer enquiries via email, phone and live chat, providing accurate and professional support.
• Work with warehouse teams and couriers to resolve delivery issues, including lost or missing parcels.
• Process website orders, fraud checks, returns and refunds.
• Support the online customer journey by ensuring website content, product information and FAQs are accurate.
• Build positive, long-term relationships with customers using relevant customer data.
• Work closely with teams across merchandising, marketing, production and retail.
• Help maintain consistently high standards of customer service.

• Previous experience in a customer service environment.
• Excellent written and verbal communication skills.
• Strong administration, numerical and IT skills.
• Excellent attention to detail and organisational skills.
• A proactive, problem-solving approach and a positive, can-do attitude.
• Experience in e-commerce or luxury retail would be beneficial.
• Experience with Freshdesk and Shopify would be advantageous.
• The flexibility to work as part of a Monday-to-Sunday rota.

• 37.5 hours per week across 5 days, Monday to Sunday. Typical shifts are 8am-4pm, 10am-6pm and 12pm-8pm.
• Weekend working is required on a rota basis. This is currently approximately 1 in 4 weekends when working both Saturday and Sunday, or around 2 in 4 weekends when working one weekend day.

• Up to £29,000 salary
• 25 days' holiday plus bank holidays
• Staff uniform allowance of up to £1,000 per season
• Up to 50% staff discount on selected products
• Statutory workplace pension
• ASAP start

Reference: CLB - CSR