Operations Manager - Complex Care

OPERATIONS MANAGER – COMPLEX CARE

Salary up to £55,000 per year

Location :
Midlands / North (UK-wide travel as needed)

We're working on behalf of a leading complex care provider to source an experienced Operations Manager to lead service delivery across a key regional portfolio.

This is a high-impact leadership role overseeing the operational performance of complex care services. The successful candidate will be responsible for driving quality, efficiency, team development, and client satisfaction across a portfolio of regulated care packages.

• Lead and manage a regional complex care operation.
• Ensure safe, compliant, person-centered service delivery.
• Drive performance across KPIs (time-to-hire, mobilisation, GP, QA scores, etc.)
• Lead and develop a team of Community Care Leads.
• Oversee financial performance, risk, and margin management.
• Support mobilisation of new packages in partnership with clinical leads.
• Collaborate cross-functionally with recruitment, clinical, and operations teams.
• Maintain stakeholder relationships with funders, case managers, and MDTs.
• Support continuous improvement and uphold regulatory standards (e.g. CQC).

• Proven track record in operational leadership within complex / community care.
• Strong commercial and financial acumen.
• Experience managing multi-site teams and care delivery operations.
• Knowledge of CQC requirements and quality assurance standards.
• Skilled in team performance management and stakeholder engagement.
• Comfortable working in a fast-paced, change-oriented environment.

This is an opportunity to shape service delivery in a growing, quality-driven environment. The role offers autonomy, variety, and the ability to lead impactful work that directly improves outcomes for vulnerable individuals.

Interested candidates should have a background in healthcare operations, with experience managing regulated services and leading cross-functional teams. Apply in confidence to learn more.

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