Leasing Consultant; Req

Leasing Consultant (Req #932) at Legacy Partners

To be responsible, under the supervision of the Business Manager or Leasing Manager, for marketing, leasing, and pre-leasing apartment homes. Coordinate Move-In information forms and resolve resident issues/concerns as necessary.

• Meet and greet future residents professionally and enthusiastically.
• Qualify future residents by determining their needs, eligibility, and desirability.
• Follow the Legacy Way of Leasing training.
• Take future residents on community and apartment tours, using up-to-date knowledge of vacancies and availability dates.
• Have complete knowledge of the apartment community, including knowledge of the surrounding area, schools, shopping, transportation, and other pertinent neighborhood information.
• Assist with outreach marketing campaigns.
• Provide information concerning the selling points of the apartment home, such as appliances, square footage, and possible furniture placement.
• Maintain knowledge of the competition in the area.
• Provide marketing reports as designated.
• Shop all competitors by phone weekly and in person monthly and assist with written market surveys.
• Know special features of Legacy Partners communities and refer future residents to other Legacy communities when appropriate.
• Work with the Business Manager, Assistant Business Manager, or Leasing Manager on the advertising and marketing plan for the community.
• Explain applications, leases, and addendums in detail.
• Thoroughly check applications through credit agencies and other resources before submitting them to the Business Manager for approval.
• Print or type and initiate all necessary move-in paperwork.
• Inspect apartments and place a move-in gift before the new move-in.
• Audit personal lease files for accuracy before move-in and renewal.
• Keep a daily log of traffic, phone calls, and follow-ups.
• Introduce new residents to the management team and handle problems that may arise before move-in.
• Receipt all deposits and application fees according to company procedures.
• Correctly label and store all monies received, including rent.
• Follow-up on any potential future resident that does not lease within 48 hours.
• Meet lead management standards.
• Check and comply with model set-up and care policies designated by the Business Manager.
• Market Preferred Employers, Locators, and Third-Party Providers designated by the Business Manager.
• Practice excellent customer service relations.
• Participate in online reputation management.
• Work with all team members to maintain a smoothly run community.
• Answer phones fielding future resident calls, resident maintenance problems, and other resident concerns.
• Work with the management team to resolve resident issues.
• Maintain a professional attitude at all times.
• Adhere to the professional dress code.
• Inspect the community daily to inspect the model and/or vacancies for readiness.
• Inspect the grounds and report any problems or concerns to the Business Manager and/or Service Supervisor.
• Write Service Requests when appropriate.
• Deliver notices and newsletters as needed.
• Maintain general filing and office organization, including ordering supplies, stocking drawers with necessary forms, and desks with pens, pencils, etc.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable i