L1 Managed Service Provider Technician

L1 Managed Service Provider Technician

L1 Managed Service Provider Technician Longmont

• Free uniforms

We are seeking a diligent and enthusiastic Level 1 Technician to join our Managed IT Services (MSP) team. You’ll provide remote and on‑site technical support to small and medium‑sized businesses (SMBs), troubleshooting hardware and software issues, and ensuring a seamless client experience. This role is ideal for proactive individuals with strong IT fundamentals, excellent problem‑solving skills, and a dedication to customer satisfaction.

• Provide first‑contact support for incoming requests via phone, e‑mail, and help desk portal.
• Troubleshoot hardware/software issues using remote tools and hands‑on fixes.
• Perform routine updates, backups, and system monitoring.
• Log, track, and resolve IT incidents and service requests in line with SLAs.
• Maintain clear, effective communication with clients.
• Document client systems, configurations, and resolutions.
• Implement and monitor security measures.
• Assist with hardware/software installation and configuration.
• Support operations and contribute to process improvements.

• Associate’s or Bachelor’s degree in IT, Computer Science, Networking, or 2 years equivalent work experience.
• Prior experience in an MSP or IT support environment preferred.
• Proficiency in Windows 10/11, macOS, server OS (Server 2016/2019/2022), and Microsoft 365.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP/MCSA) are a plus.
• Experience with RMM tools (e.g., Ninja
  
  RMM), ticketing systems (e.g., Autotask PSA), and documentation platforms (e.g., IT Glue).
• Understanding of cloud platforms (AWS, Azure, Google Cloud).
• Strong communication and customer service skills.
• Valid driver’s license and ability to travel locally.

• Competitive hourly compensation: $22.00 – $28.00 per hour
• Paid time off and holidays
• Bonus and overtime pay
• Professional development and certification reimbursement
• Employee discounts, free food/snacks, and free uniforms
• Flexible scheduling and career advancement opportunities

Team Logic IT is a leading MSP franchise with over 300 locations nationwide. Our mission is to create business owner confidence in their IT infrastructure, ensuring technology reliably supports operations, scales with growth, and secures critical information. We invest in our staff’s technical and customer service skills, fostering collaboration among more than 1,500 technicians across North America.

Our philosophy is to support small‑ and medium‑sized businesses across the country so they perform better, grow faster, and achieve more. We continually provide our teams with the highest level of support, training, and career advancement opportunities in an evolving industry.

• Flexible Scheduling
• Competitive Compensation
• People First Culture