IT Network Field Specialist

• Previous experience working in a field setting or non-corporate/industrial type setting is required.
• This position will be primarily based out of the office in the northern Denver area (80504), with occasional travel around the greater Denver area as needed (~25%)

The IT Field Services Specialist installs, maintains, and troubleshoots technology at offices, gas processing plants, compressor stations, and remote field locations. This position supports reliable communications and site IT equipment, responds to outages, and helps bring new facilities and acquired locations onto company systems.

The specialist works closely with Operations, the Service Desk, Network Engineering, Systems, Cybersecurity, SCADA, and vendors. The role requires hands‑on troubleshooting, sound judgment, and clear communication from the first report of an issue through resolution.

• Network and site connectivity. Install and troubleshoot switches, wireless access points, Ethernet and fiber connections, and related equipment. Diagnose IP addressing, VLAN, DHCP, DNS, PoE, and connectivity issues within assigned access and approved procedures.
• Field communications. Support point‑to‑point and point‑to‑multipoint radio links, microwave equipment, cellular routers, and satellite connections. Troubleshoot power, cabling, signal, and equipment issues with RF specialists, carriers, and vendors.
• Site infrastructure and reliability. Install and maintain equipment in racks, network rooms, and communications shelters. Inspect UPS systems, batteries, monitoring cards, cabling, labeling, and environmental conditions. Coordinate repairs and track recurring problems.
• User and office support. Provide onsite support for laptops, docking stations, monitors, printers, conference room AV, and approved applications. Assist with device setup and replacement, account or access troubleshooting, and endpoint management within assigned permissions. Coordinate tickets with the Service Desk.
• Servers and operational connectivity. Perform approved onsite checks and hardware support for servers, storage, and virtualization equipment. Work with Systems and SCADA teams to resolve connectivity issues affecting operational systems and elevate specialized administration or control changes to the responsible team.
• Commissioning and integration. Stage, install, and test IT equipment for new facilities, expansions, and acquisitions. Coordinate site readiness, communications cutovers, vendor work, and handoff to ongoing support under approved designs and change plans.
• Incident response and follow‑through. Troubleshoot outages remotely and onsite, communicate business impact and progress, and elevate when needed. Participate in the assigned on‑call rotation and support planned work outside normal hours.
• Documentation and coordination. Keep tickets, equipment inventory, site records, network diagrams, and project updates accurate. Coordinate materials and vendor visits, identify reliability improvements, share knowledge, and follow company safety, security, purchasing, and change procedures.

• At least three years of relevant experience in IT support, field services, network support, or a comparable technical role.
• Practical understanding of TCP/IP, switching, wireless networking, structured cabling, and systematic troubleshooting.
• Experience supporting Windows computers, common peripherals, and business…