TSPCustomer Support Rep

TSP2 Customer Support Representative

CTG is seeking to fill a TSP2 Customer Support Representative position for our client.

Location:

Longmont, CO Duration:
Ongoing Contract

Schedule:

Monday through Friday, between 6:00 AM and 5:00 PM Mountain Time (after training) Duties:
Provide comprehensive customer support to business customers experiencing technical issues with hardware, software, and related applications. Respond to customer inquiries, troubleshoot technical problems, and guide users through appropriate resolutions by phone. Perform root cause analysis to identify and resolve hardware, software, and application issues. Diagnose technical problems using established tools, resources, and troubleshooting procedures. Assist with installing, configuring, monitoring, and maintaining computer systems and related equipment as needed.

Clearly communicate technical information and provide pre-written solutions to customers. Maintain accurate documentation and follow established policies, procedures, and service standards. Deliver a professional, positive customer experience while managing multiple support requests.

Skills:

Strong customer service, communication, and active listening skills. Ability to troubleshoot hardware, software, computer systems, and application-related issues. Proficiency navigating Windows applications and web-based search tools. Strong problem-solving and analytical skills, including the ability to perform root cause analysis. Ability to explain technical solutions clearly and maintain an appropriate, professional tone with customers. Self-motivated, organized, and capable of working independently with minimal supervision.

Ability to manage time effectively, stay focused, and follow established procedures. Typing speed of at least 65 words per minute (WPM). Comfortable communicating with customers over the phone.

Experience:

1–2 years of technical support, help desk, customer service, or related experience. Experience troubleshooting hardware, software, and application issues. Experience providing technical assistance and resolving customer inquiries in a business-to-business environment preferred.

Education:

High school diploma or equivalent required. Additional technical training or education in information technology or a related field is preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.