TSPCustomer Support Rep

CTG is seeking to fill a TSP2 Customer Support Representative position for our client.

Location: Longmont, CO

Duration: Ongoing Contract

Schedule: Monday through Friday, between 6:00 AM and 5:00 PM Mountain Time (after training)

Duties:

• Provide comprehensive customer support to business customers experiencing technical issues with hardware, software, and related applications.

• Respond to customer inquiries, troubleshoot technical problems, and guide users through appropriate resolutions by phone.

• Perform root cause analysis to identify and resolve hardware, software, and application issues.

• Diagnose technical problems using established tools, resources, and troubleshooting procedures.

• Assist with installing, configuring, monitoring, and maintaining computer systems and related equipment as needed.

• Clearly communicate technical information and provide pre-written solutions to customers.

• Maintain accurate documentation and follow established policies, procedures, and service standards.

• Deliver a professional, positive customer experience while managing multiple support requests.

Skills:

• Strong customer service, communication, and active listening skills.

• Ability to troubleshoot hardware, software, computer systems, and application-related issues.

• Proficiency navigating Windows applications and web-based search tools.

• Strong problem-solving and analytical skills, including the ability to perform root cause analysis.

• Ability to explain technical solutions clearly and maintain an appropriate, professional tone with customers.

• Self-motivated, organized, and capable of working independently with minimal supervision.

• Ability to manage time effectively, stay focused, and follow established procedures.

• Typing speed of at least 65 words per minute (WPM).

• Comfortable communicating with customers over the phone.

Experience:

• 1–2 years of technical support, help desk, customer service, or related experience.

• Experience troubleshooting hardware, software, and application issues.

• Experience providing technical assistance and resolving customer inquiries in a business-to-business environment preferred.

Education:

• High school diploma or equivalent required.

• Additional technical training or education in information technology or a related field is preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

The expected base salary for this position ranges from $19.78-$20.99/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.

With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who…