Onboarding Coordinator- French Speaking

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles:
Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

The Target Pay for this position is $28.17- $33.00 Hourly. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget

The Customer Support Onboarding Coordinator delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. This role is responsible for providing coordination of onboarding, installation, and training activities for both reference lab and in-house diagnostic customers. The Onboarding Coordinator is responsible for coordinating new customer acquisitions and implementations alongside the commercial team and is also responsible for the coordinated management of new customer on-boarding focusing on the site-surveys and activities inherent to the commercial close through technical installation and implementation, training and post-implementation relationship building activities.

This role is pivotal in the delivery of optimal customer experience with regards to both reference lab and in-house diagnostics products and services.

• Role is responsible for project managing the deployment of customer on-boarding in partnership with the field support specialists team, sales, PIMS integration team, and technical services to ensure a seamless experience for the required installation and onboarding of new reference lab and in-house diagnostics customers.
• The role is as performs as the accountable coordinator to ensure all functional tasks are completed and delivered by the responsible teams.
• Coordinates the planning and scheduling of Reference Lab Onboarding and In-House Diagnostics Installations, including but not limited to order visibility, on-time delivery of supplies and equipment, installation of in-house diagnostic equipment, and onboarding/install case closure.
• Acts as primary contact with customers to coordinate installation project implementation from beginning to end, including but not limited to customer onboarding dates, management of PIMS integration activities, field specialist scheduling, and product availability timelines.
• Interfaces with internal and external resources to meet established schedules.
• Ensures and measures customer satisfaction throughout the onboarding process. Delivers a high level of customer service to customers to optimize long-term customer retention.
• Reviews assigned sales orders for customer contact information, required product delivery, and order accuracy verification.
• Maintains overall oversight on changes during the process and adjusts accordingly from initial contact to project completion.
• Gathers and compiles pre-install information used in each following stage of the project, alerting leadership team and commercial team to any issues that may interfere with a successful customer onboarding.
• Works closely with Leadership Team, Sales Team, Logistics, Freight, Field Specialists, and Customer to assist in making certain everything is ready for the day of install.
• Maintains the installation calendar reflecting all activities of the Field Specialists including, installs, customer training, service calls, and vacation time.
• Works to schedule installations and service calls to minimize company costs for travel and accommodations.
• Ensures all data related to an installation or repair case is promptly and accurately recorded in CRM.
• Has working knowledge of the multi-disciplinary functions involved in a company's commercial process, e.g. sales, operations (supply chain & sales-order processing), field applications support, technical training, etc. as well as the…