Store Operations Leader Process & Guest Care

Benefits:

Bonus based on performance

Employee discounts

Free uniforms

Training & development

Dream Smoothie LLC, the locally owned Smoothie King franchise in Longmont, is seeking a hands-on Store Operations Manager to lead a small team, build stronger people, and create a store culture where purpose, ownership, service, and follow-through are the standard.

This is not a sit-in-the-office role, and it is not a position for someone looking for a title without responsibility. Our Store Operations Manager works alongside the team, leads shifts, develops people, keeps the store organized, and helps create the kind of environment where employees understand what needs to be done and take pride in doing it well.

Smoothie King is a health and wellness brand, but this role is bigger than making smoothies. You will help shape the guest experience, team culture, daily operations, training, scheduling, ordering, inventory awareness, and accountability systems that keep a small business strong.

We are looking for someone who can influence people in the right way. Someone who can create direction without hovering, motivate without empty speeches, coach without tearing people down, and hold standards without letting the store become tense or negative.

A strong fit for this role understands that leadership is not simply telling people what to do. It is helping people understand why their work matters, setting the pace through example, recognizing effort, correcting poor habits early, and making sure the team stays focused whether the store is busy or slow.

What You Will Do

Lead daily shifts with calm energy, urgency, and professionalism

Create a team culture built around purpose, service, accountability, and respect

Coach Team Members and Team Captains on guest interaction, product knowledge, upselling, cleanliness, teamwork, and shift execution

Help employees understand both what needs to be done and why it matters

Support scheduling, shift coverage, call-offs, and communication with the team

Help manage ordering, inventory, prep levels, supply needs, waste, and store organization

Train new hires and maintain clear training expectations

Make sure cleaning, stocking, prep, and side work are completed consistently

Handle guest concerns professionally and turn service issues into positive recoveries when possible

Help strengthen sales through better guest engagement, product recommendations, and team coaching

Address poor habits early and document coaching or recurring issues when needed

Communicate store needs, staffing concerns, supply issues, and improvement opportunities to ownership

Jump into any position needed during busy periods

What Success Looks Like

Employees stay productive during slow periods without needing constant reminders

Guests are greeted, helped, and treated like they matter

The store stays clean, stocked, organized, and ready for business

New hires are trained with structure, purpose, and clear expectations

Strong employees are recognized and developed

Poor habits are corrected before they become part of the culture

Ownership can step away knowing the store will still operate with focus and standards

What We Are Looking For

Experience leading people in retail, food service, hospitality, fitness, sales, military, school, sports, or another team-based environment

Strong ability to motivate and influence people through clarity, consistency, respect, and example

Comfortable coaching employees, giving direction, and having accountability conversations

Organized, dependable, and able to manage multiple priorities

Strong customer-service instincts and confidence engaging with guests

Willing to work on the floor, clean, stock, prep, train, and solve problems alongside the team

Comfortable learning scheduling, ordering, inventory, and store systems

Reliable transportation and flexible availability, including mornings, evenings, weekends, and some holidays

This Role Is Not a Fit For Someone Who

Wants a manager title without being willing to lead from the floor

Avoids difficult conversations or lets poor habits slide

Thinks slow time is personal downtime

Needs ownership present before standards are enforced

Believes leadership is simply telling people what to do

Compensation and Benefits

$18.00–$20.00 per hour, based on experience and demonstrated leadership ability

Full-time schedule target of approximately 35–40 hours per week

Paid sick leave as required by Colorado law

Employee discount

Performance-based advancement opportunity

To apply , please submit a resume and…