Bilingual Operations Coordinator​/Coordonnateur; trice aux opérations bilingue

English

Bilingual Operations Coordinator — In-Office Role

We are looking for a highly organized, reliable, and bilingual Operations Coordinator to join our team in-office. This is a hands-on role for someone who enjoys structure, client communication, administration, and learning how a business operates from the inside.

This role is ideal for someone who is detail-oriented, comfortable communicating with clients in both English and French, and interested in growing into a key support role within the company.

About the Role

You will work closely with management to support daily operations, client communication, CRM updates, administrative tasks, and process documentation.

A major part of this role will be learning our systems and procedures directly, then helping document them clearly so they can be used for onboarding, training, and future team growth.

This is not just a basic admin role. We are looking for someone who can become a dependable right-hand person over time.

Main Responsibilities

• Communicate professionally with merchants/clients by phone and email
• Assist with client support, follow-ups, and issue coordination
• Update and maintain CRM records accurately
• Perform administrative tasks and data entry
• Help coordinate technical support requests
• Follow up with clients regarding documents, applications, equipment, updates, or service matters
• Help organize internal processes and checklists
• Create and update internal manuals, procedures, and training documents
• Support sales, retention, and customer service follow-ups
• Help ensure daily tasks are completed and nothing falls through the cracks
• Eventually help coordinate and support a small team as the role grows

The Ideal Candidate

You are:

• Highly organized and detail-oriented
• Strongly bilingual in English and French
• Comfortable speaking and writing professionally with clients
• Reliable, punctual, and responsible
• Comfortable with computers, CRM systems, email, and basic office tools
• Able to follow instructions carefully
• Able to document processes clearly
• Calm, patient, and professional with clients
• Willing to learn new systems and procedures
• Interested in growing with a business
• Someone who takes ownership and likes keeping things organized

Requirements

• Strong bilingual communication skills in English and French
• Previous experience in administration, client service, operations, sales support, customer support, and/or office coordination
• Strong attention to detail
• Good computer skills
• Comfortable working in-office
• Ability to learn and follow internal procedures
• Professional attitude with clients and team members

Experience with CRM systems is an asset, but training will be provided.

Schedule

This is an in-office role.

The position will begin with a reduced schedule during training:

Monday to Friday, 10:00 AM to 4:00 PM (negotiable depending on experience)

As the role grows and the candidate becomes trained in our systems, the schedule is expected to expand first to:

Monday to Friday, 9:00 AM to 4:00 PM

And eventually to:

Monday to Friday, 9:00 AM to 5:00 PM

Compensation

$28 to $32 per hour, based on experience

This is a growth-track position with the opportunity to take on more responsibility over time.

Location

In-office position.

How to Apply

Please send your resume and a short message explaining why you believe you would be a good fit for this role.

Français

Coordonnateur(trice) aux opérations bilingue — Poste en présentiel

Nous sommes à la recherche d’une personne très organisée, fiable et bilingue pour se joindre à notre équipe à titre de coordonnateur(trice) aux opérations. Il s’agit d’un poste en présentiel, idéal pour une personne qui aime la structure, la communication avec les clients, l’administration et l’apprentissage des opérations internes d’une entreprise.

Ce poste convient à une personne minutieuse, à l’aise de communiquer avec des clients en français et en anglais, et intéressée à évoluer vers un rôle clé de soutien au sein de l’entreprise.

À propos du poste

Vous travaillerez étroitement avec la direction afin de soutenir les opérations quotidiennes, la communication avec les clients, les mises à jour du CRM, les tâches administratives et la documentation des processus.

Une partie…