Customer Experience Coordinator

Salary:  $60,000–$70,000 (based on experience)

Schedule:

Monday to Friday | 8:00 AM – 5:00 PM

This is not an admin role.
You’re at the center of the action — connecting clients, internal teams, and field staff.

Job Description
What You’ll Do
You’ll be the main coordination point between clients, internal teams, and field service staff.

Support & Coordination

Respond to client requests and manage support cases (warranty and non-warranty)

Coordinate with Sales, Customer Service, and Finance to resolve issues

Manage end-to-end complaint resolution

Field Team Support

Schedule field technicians for on-site visits and installations

Coordinate timelines with internal teams and sales reps

Approve timesheets and manage basic field inventory

A Day in the Life
You’ll split your time between client support, field scheduling, and internal coordination.
Priorities shift quickly — you stay organized, responsive, and solution-driven. Over time, you’ll gain exposure to multiple departments and become a key player in daily operations.

Qualifications

Strong organization and prioritization skills

Clear communication and problem-solving mindset

Ownership and follow-through

Team-oriented attitude

Requirements

Bilingual (French & English) — to support teams and clients across North America

Comfortable with Microsoft Office

ERP experience (asset, training provided)

Customer service or coordination experience (asset)

Additional Information
Why People Love Working Here

$60K–$70K salary + performance bonuses

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