Customer Engagement Associate

Position: Customer Engagement Associate at BET99
Take on the role of Customer Engagement Associate at BET
99 and help shape the customer experience for Canada's foremost online sports book. Engage with users proactively and drive loyalty through personalized interactions.

This position emphasizes reaching out to customers before issues arise, ensuring a seamless experience on our platform. You'll engage directly with customers, collaborate with teams, and maintain our knowledge base to support self-service initiatives. Ideal candidates will possess experience in customer engagement or a background in sports betting and gaming.

Key Responsibilities:

• Initiate proactive outreach to customers seeking resolutions

• Enhance the customer experience through personalized offers

• Sustain and update the BET
99 knowledge management system

• Analyze customer feedback to inform improvements

• Work closely with support and marketing teams for alignment

Requirements:

• Bachelor’s degree or 2 years of relevant experience

• Strong communication skills, both verbal and written

• Experience in online gaming and customer engagement

• Analytical skills with a proactive mindset

• Familiarity with CRM systems preferred

Contribute to BET
99's commitment to exceptional customer engagement and satisfaction.
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