Bilingual Customer Service Representative

Title: Service Representative - Senior

Location: Montreal, QC

Duration: 6 months (Possibility of extension/conversion into FTE)

Pay Rate: $20.00/hr

Fulfill routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or reconciliation activities. The Service Representative is also accountable for referring prospects to Personal Bankers and other banking groups to deliver clarity (simplicity, guidance, and know-how) to Bank’s customers.

• Count, sort and package currency and coin quickly and accurately.
• Balance assigned cash drawer in accordance to Bank directives.
• Exhibit effective follow through and ownership in every customer interaction.
• Handling of special services, such as foreign money and collections.
• Accept and process customer transactions accurately and timely.
• Provide professional, courteous and friendly customer service, greeting all customers promptly and pleasantly.
• Ensure name tags and dates are always displayed.
• Support professional bank image by ensuring care for the branch setting and appearance of the branch as well as personal appearance.
• Perform other administrative tasks as needed.
• Attend all branch meetings.
• Identify customer needs and match needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services.
• Participate in all training relative to bank products and services.
• Support bank’s community involvement and participate in community activities as required.
• Identify risks associated with regulatory compliance, overdraft authority and bank secrecy act.
• Adhere to all bank policies, directives and procedures.
• Ensure all required documentation is completed for all transactions.
• Manage and adhere to cash drawer limits set by the bank.

• Ability to develop customer relationships.
• Ability to make sound transactional decisions to ensure policies and directives are met.
• Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management.

• 1 year of cash handling or customer service experience.
• High school diploma or equivalent.
• 5+ years of relevant experience.