Customer Service Specialist; Saint-Hubert

Position: Customer Service Specialist (Saint-Hubert)
Company Description  Techo-Bloc is a North American manufacturer and distributor with 9 production facilities and 13+ distribution centers.
We design and deliver hardscape products with a strong focus on quality, innovation, and operational excellence.
We are a growing organization of 900+ employees built on accountability, teamwork, and continuous improvement.
Our environment is fast-paced, structured, and focused on execution.
We value people who take ownership, solve problems, and contribute to making processes better every day.
Salary: $62, (based on experience) + performance bonuses

Schedule:

Monday to Friday | 8:00 AM 5:00 PM

Job Description  This is not a call center role.
The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up.
This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a hightouch, white glove experience.
This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.
Key Responsabilities   Processing and managing customer orders (phone, email, online systems)
Answering product availability questions and proposing alternatives as needed
Following up on open orders and resolving issues proactively
Taking ownership of requests from start to resolution
Collaborating across departments to improve service flow and processes
A Day in the Life   Handling dealer calls and inquiries (approximately 20% of the day)
Processing orders and managing requests in internal systems
Responding to email inquiries
Coordinating with internal teams to resolve delivery or order issues
Troubleshooting and resolving problems efficiently

Qualifications & Skills   Bilingual (French & English) to support North American teams and clients
Post-secondary education or 3+ years experience in landscaping or manufacturing
13 years experience in Customer Service, Logistics, or a similar customer-facing role
Excellent communication, problem-solving, and multitasking skills
Proven ability to manage customer conflict with positive outcomes
Whiteglove, customer-first mindset with strong ownership and follow-through
Comfortable in a fast-paced, team-oriented environment
Technical Requirements   

Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
Familiarity with CRM software is considered an asset
Overall solid computer proficiency
Proficiency with Microsoft Office (Excel and Word)
Additional Information  Techo-Bloc offers a structured and supportive environment where employees can build long-term careers.
We provide competitive compensation and a full range of benefits, including:
Group insurance and RRSP with employer contribution
24/7 telemedicine and Employee Assistance Program
Training and career development opportunities
Performance-based bonuses
Employee recognition programs
Product discounts and workplace perks (snacks, events, free parking)

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