Customer Support Administrator

Salary: $62,500–$72,500 (based on experience) + performance bonuses
Schedule :
Monday to Friday | 8:00 AM – 5:00 PM

Techo-Bloc is a North American manufacturer and distributor with 9 production facilities and 15 distribution centers. We design and deliver hardscape products with a strong focus on quality, innovation, and operational excellence. We are a growing organization of 900+ employees built on accountability, teamwork, and continuous improvement. Our environment is fast-paced, structured, and focused on execution. We value people who take ownership, solve problems, and contribute to making processes better every day.

Job Description
The Customer Support Administrator serves as a central point of contact for customers, internal teams, and external partners. This role is responsible for managing general inquiries, coordinating administrative requests, and ensuring information flows efficiently between departments. The position plays an important role in supporting daily operations by providing timely assistance, maintaining accurate records, and helping deliver a seamless customer experience.

This role is ideal for someone who is highly organized, service-oriented, and enjoys balancing administrative responsibilities with customer communication.

Key Responsibilities
Customer Support & Administration

Respond to general customer inquiries via phone and email

Serve as the first point of contact for customer questions and requests

Manage incoming requests and direct them to the appropriate internal teams

Maintain accurate customer records and documentation in company systems

Follow up on open requests to ensure timely resolution and customer satisfaction

Assist with administrative tasks related to customer accounts, orders, and service requests

Coordination & Communication

Coordinate communication between customers, Sales, Customer Service, Operations, and Finance teams

Track and monitor customer requests to ensure completion

Support the scheduling and coordination of field service visits when required

Assist with reporting, data entry, and process documentation

Contribute to continuous improvement initiatives by identifying opportunities to streamline administrative processes

Operational Support

Support daily departmental operations through various administrative and coordination activities

Maintain organized files, records, and customer information

Assist with special projects and other administrative duties as assigned

Qualifications

What we’re looking for:

Bilingual (French & English) — to support teams and clients across North America

White‑glove, customer-first mindset with strong ownership and follow-through

Demonstrates critical thinking and sound judgment

Proven ability to manage customer conflict with positive outcomes

Ability to handle high volumes of cases, from start to resolution

Excellent communication, problem-solving, and multitasking skills

Comfortable in a fast-paced, team-oriented environment

Additional Information
Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:

Group insurance and RRSP with employer contribution

24/7 telemedicine and Employee Assistance Program

Training and career development opportunities

Performance-based bonuses

Employee recognition programs

Product discounts and workplace perks (snacks, events, free parking)

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