Job Description & How to Apply Below
Date Posted:
Country: Canada
Location:
CA-QC-LONGUEUIL-J01 ~ 1000 Blvd Marie-Victorin ~ J01 BLDG
Job Title:
Manager, Engine Programs Entry Into Service, Customer Service
About Pratt & Whitney Canada
Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.
For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.
An Employer of Choice
Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.
This is a full-time position from Monday to Friday with flexible hours, based in Longueuil , and performed exclusively on-site.
What our expectations are
Function Description
Pratt & Whitney continues to invest in new engine technology and design for future aircraft installations. With these new strategic programs, we are writing the next chapter of engine offerings in multiple markets. This drives the need for Customer Service leadership for successful entry-into-service of these new products.
In the Entry-Into-Service (EIS) Center of Excellence (CoE), we’re implementing strategic positions to manage the preparation for Entry-into-service for all future engine product lines. This specific role will focus on ensuring customer expectations are exceeded at EIS and that all our Customer Service departments are ready to support the engines delivered into the field. The role will also focus on the technical, operational and commercial challenges of new programs, mitigation activities required prior to EIS, and impact scenarios to significant concerns.
This role will also play a key part in shaping how our customers learn, interact with, and experience our next-generation engines. As part of the EIS Center of Excellence, the selected candidate will, among other things, help strengthen our customer training foundation, elevate technical publications for clarity and usability, and incorporate human factors principles to anticipate how pilots, maintainers, and support teams will engage with new technology.
This position allows the employee to flex across disciplines as program needs evolve, while helping Pratt & Whitney Canada deliver an intuitive, safe, and seamless operational experience for every customer.
We’re looking for a service engineer with experience, background and passion in project management and customer service lifecycle to help drive the entry-into-service of our new engine programs. If you are highly customer centric, enjoy a dynamic team environment and have experience in aerospace product support, then this opportunity is for you.
Organization Level
You will support the entry-into-service for multiple strategic engine programs, with limited supervision, working directly with the Customer Program teams, Customer Service subject matter experts, as well as Engineering, Marketing and various international teams to deliver a world-class experience for our existing and future customer base. It will require strong ability to lead by influence, find solutions and drive consensus between multiple stakeholders, with customer experience always at the forefront.
What your day-to-day will look like:
Coordinate entry-into-service activities with program teams and multiple aftermarket disciplines that could include…
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