Customer Service Specialist Aiming Excellence in Order Management

Position: Customer Service Specialist Aiming for Excellence in Order Management
Become an integral part of our customer service team! As a Customer Service Specialist, you will engage with distributors, ensuring their needs are met with efficiency and expertise.

This role focuses on managing distributor orders and enhancing the customer experience through effective problem-solving and collaboration. You will communicate directly with multiple teams to drive timely responses to inquiries and to streamline operations. A knack for organization and a strong ability to multitask will be crucial in this position.

Key Responsibilities:

• Process customer orders through calls and emails

• Provide information on product availability and options

• Develop solutions that enhance customer efficiency

• Coordinate cross-team efforts for smooth operations

• Follow-up on orders and resolve issues proactively

Requirements:

• Bilingual:
French and English essential

• Strong organization skills in a collaborative setting

• Excellent communication and interpersonal skills

• Proficient in Microsoft Office, particularly Excel

• Experience with ERP systems is a plus

Use your organizational talents and commitment to service excellence to thrive in this dynamic role and pave your way for career advancement!