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Job Description & How to Apply Below
About Pratt & Whitney Canada Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.
For nearly 100 years, we have pioneered advancements in engine development, supporting cargo and equipment transportation, wildfire suppression, and passenger travel.
An Employer of Choice Pratt & Whitney Canada was recognized as one of Canada’s Top 10 Employers in 2025 by Forbes and ranked #1 in the aerospace and defense industry in the country. Our headquarters is also listed among the top employers in the Montreal region. These accolades reinforce our reputation as an employer of choice in Montreal, Canada, and worldwide.
What our expectations are As a member of the Customer Engineering team for the Regional program, reporting to the Regional program manager of aftermarket, you will be responsible of managing in-service product performance, the relationship with customers / airframe OEM & aligning service team to meet our specific program strategies. Part of a team of 14 experts, you will have the opportunity to lead an integrate product team (IPT) and influence the redesign of a part which could affect the safety, durability, reliability of a product or the cost of operation.
As a Customer Service Program Engineer, you will also oversee our product and service by delivering world-class product & service dependability. We enable customer relationships through intense market focus and we develop customized solutions. We augment all of this by the use of technology, we strive for proactivity, commit collectively and we always act with integrity and respect. The Regional Aviation program is powering aircraft which help connecting people and economies around the world.
This is a full-time position from Monday to Friday with flexible hours, based in Longueuil, and performed exclusively on-site.
Function Description As a NPI Customer Engineer in the Regional Customer Program team, you will be responsible of managing in-service product performance, relationship with customers / airframe OEM & aligning service team to meet our specific program strategies. Part of a team of experts, you will have the opportunity to influence business models and to lead an integrate product team (IPT) to define and influence the redesign of a part which could affect the safety, durability, reliability of a product and the cost of operation of a regional airline.
What your day to day will look like Lead Customer Engineering activities for the Regional Aviation team
Act as technical liaison between Engineering and Customer Service, ensuring aftermarket requirements are integrated into the development of new engines.
Lead the definition and implementation of aftermarket technical requirements within Product Design Requirements Specifications (PDRS) and monitor compliance throughout the engine development lifecycle.
Review and approval of maintenance documentation, including Maintenance Manuals, Overhaul Manuals, and MSG-3 maintenance program development
Leverage field experience and lessons learned to influence design modifications and ensure long-term product supportability and customer value.
Collaborate closely with engineering, marketing, business development and customer service subject matter experts and strategy owners to define, monitor, track, and influence new engine programs deliverables
Interface directly with OEMs, partner and suppliers.
Ownership of Product Performance - including safety, reliability, durability and all services in relation with maintenance of the product in service
Comply with Airframe OEM, Operators and Airworthiness authorities’ obligations
Align organizations with a vertical view of the market - Cross Value Stream
Provide business forecast & manage in-service product campaigns
Accountable for engine operating cost optimization
Develop strategies and ensure readiness of new program & customer entry into service
Lead customer relationship value stream
Commercial and warranty programs management
Subject matter…
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