Personal Banker Trainee

Lieu de travail :
Napanee, Ontario, Canada

Horaire : 37.5

Secteur d’activité :
Services bancaires personnels et commerciaux

Détails de la rémunération : $50,600 - $71,400 CAD

La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions.

Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.

• Act as a subject matter expert in the branch for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking products/services or policies/procedures
• Provide sound advice with every customer interaction, contributing to an exceptional customer experience
• Use ability to discover and advise on meeting/exceeding customer needs by asking deeply curious and thoughtful questions
• Improve customer financial confidence through ongoing dialogue and by answering questions
• Engage in customer outreach (via phone, email, and other means) to discuss portfolio updates and/or additional opportunities which best service the customer's needs
• Provide total financial reviews and provide appropriate recommendations based on the customer's personal circumstances
• Ensure customer issues are resolved in an accurate and efficient manner, escalating issues where necessary
• Possess comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations
• Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines, paying attention to the office space in which the personal banker occupies
• Support the frontline with transactions, as necessary
• May act as a point of escalation and support for the frontline and advice colleagues, ensuring customer problems are handled appropriately, when required

Requires specialized expertise to provide complex transaction/ product feature advice and guidance to customers Requires specialized skills and expertise in a range of products, services, concepts and processes and could be characterized by moderate - high complexity / risk Acts as an advice process/product expert to customers and/or internal partners Identifies complex problems and formulates the most appropriate solution Acts as a team lead and/or escalation point for complex issues, coordinating the work of others and providing coaching to maintain service, process and product standards Uses insights into how the customer or advice team integrates with other teams to coordinate efforts and resources to achieve shared objectives Has direct impact on the quality of the duties performed, or services provided, to the advice team and the unit supported Implements advice and customer service procedures and approaches to complete work Requires tact to exchange ideas and customer information in a concise and logical way;

handling of sensitive customer information and resolution of exceptions Generally requires specific formal…