Product Support Specialist

Who we are:

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries.

What you will do:

Johnson Controls is looking for a Product Support Specialist to join our service desk team in Brossard (Quebec). The role is to provide support for Access control systems.

Our service desk team works in a dynamic and stimulating environment with the latest technologies that promotes career development and professional growth through continuous learning.

Position

Reports to:

Technical Support Supervisor

Technical support operates from Monday to Friday from 8:00 AM to 8:00 PM and offers the possibility of hybrid work (8 hour shifts/ 40 hour week)

The candidate needs to be flexible in terms of any customer site visits or later working hours (11:30 AM to 8 PM EST etc.)

How you will do that:

• Provide world class technical support to the certified field technicians from our authorized dealer network.

• Analyze and solve a wide range of technical request related to our access control software and hardware.

• Guide our clients through the resolution of their issues or escalate to the next level of support when needed.

• Document each request in our ticketing system (Salesforce)

What we are looking for:

• Essential - DEP/ DEC/ AEC in Computers and/or Electronics or equivalent related experience

• Essential - Perfect spoken and written English: 95% English Customer base

• Essential - Bilingualism (English/French)

• Essential - Advanced troubleshooting skills

• Essential - Microsoft Windows Operating systems experience 10,11 Server

• Essential - TCP/IP and Networking

• Important - Technical Support/ Customer Service experience

• Electronics knowledge is a plus

• Database knowledge a bonus:
  Microsoft SQL

• Net knowledge

• Strong verbal and written communication skills

• Good priority setting and organization skills

• Good initiative, resourceful and self-learner

• Able to work within a team environment.

• Conversational Spanish is a great asset

HIRING SALARY RANGE: $63,000 - 70,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at