ServiceNow Architect

A leading global technology organisation is looking for a Service Now Technical Architect to join its rapidly growing SaaS and Service Now practice. This is an exciting opportunity to play a key role in designing and delivering innovative Service Now solutions across a diverse client base.

You’ll join a high-performing solutions team, working on large-scale digital transformation programmes across multiple industries. This role combines hands‑on architecture, technical leadership, and client engagement, making it ideal for someone who enjoys both strategic design and delivery.

• Design and develop Service Now platform architecture aligned to business needs
• Lead implementation across ITSM and ITOM modules
• Own key areas including:
  • CMDB
  • Discovery
  • Event Management
  • Service Mapping
• Define and deliver integration strategies (REST/SOAP APIs)
• Run workshops and discovery sessions with stakeholders
• Provide technical leadership and guidance to development teams
• Ensure solutions are scalable, secure, and aligned to best practice
• Act as a trusted advisor to clients and internal teams

• Strong experience as a Service Now Architect / Technical Architect
• Proven delivery across ITSM and ITOM
• Deep knowledge of:
  • Incident, Problem, Change
  • CMDB, Discovery, Event Management, Service Mapping
• Experience with integrations (REST/SOAP APIs)
• Ability to engage with technical and non-technical stakeholders
• Strong communication and problem‑solving skills

Essential:

• Service Now Certified System Administrator (CSA)

Desirable:

• CIS certifications (ITSM / ITOM)
• ITIL certification
• Experience in Agile or Waterfall delivery environments

• Opportunity to work on enterprise‑scale Service Now programmes
• Exposure to cutting‑edge SaaS and digital transformation initiatives
• Strong investment in training, certifications, and career progression
• A collaborative, innovative setting with flexible working options
• Competitive salary and comprehensive benefits package