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Job Description & How to Apply Below
Inclusion without Exception
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
Skills Required- Bilingual proficiency in English and French
- Experience on AS400 programming- RPGLE, RPG, SQL, CL, CLLE
- Proficiency with EDI and experience with True Commerce, SPS Commerce, Intertrade and Trusted Link
- Understand of Batch processing
- Exposer to Debug, ROBOT SCHEDULER
- Free Format SQL programming
- Providing production support and development to applications running in batch and handling job abends
- Familiarity with Octopus, Service Now (or any other ITSM tool)
- Diagnosis and Resolution of EDI issues and other incidents
- Handling of daily EDI transactions
- Generate outbound EDI-ready data, consume inbound EDI data to update ERP tables
- Recent EDI partner onboarding and certification using True Commerce, Trusted Link, SPS Commerce, Intertrade, iTrade, etc.
- Acknowledge receipt and start to investigate, diagnose, and analyze the L3 application incident
- Cooperate with client group for investigation diagnosis and analysis of L3 application incident
- Provide temporary solution or a permanent solution to the incident which eliminates the root cause of the incident
- Documenting and Reporting
- For a Priority 1 or Priority 2 Incident, following receipt of incident, till the resolution of that incident. The L3 support team needs to provide updated reports to client by sending an e-mail at least once every 60 minutes
- For each incident received in Incident/Change/Problem Management the Support team will update Incident/Change/Problem Management with detailed description of the L3 application incident resolution achieved for the same incident.
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