Salesforce Solution Architect, Field Service

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Salesforce Solution Architect, Field Service in Canada.

This is an exciting opportunity for a skilled Salesforce professional to lead the design and delivery of transformative Field Service solutions for enterprise clients. In this role, you will bridge business objectives and technical execution, helping organizations optimize service operations through innovative Salesforce implementations. You will work closely with stakeholders to gather requirements, define scalable architectures, and oversee projects from discovery through deployment.

The position offers significant exposure to cutting‑edge technologies, including AI‑driven solutions, while collaborating with multidisciplinary teams in a highly dynamic environment. Ideal for a strategic thinker with strong consulting expertise, this role provides the opportunity to drive meaningful customer outcomes while contributing to complex digital transformation initiatives.

• Lead business process discovery sessions to identify customer requirements, operational challenges, and opportunities for optimization.
• Design scalable Salesforce Field Service, Service Cloud, and Sales Cloud solutions that align with business objectives while leveraging platform best practices.
• Translate functional and business requirements into detailed technical specifications for development and implementation teams.
• Configure and oversee the deployment of Salesforce Field Service solutions, ensuring quality, performance, and user adoption.
• Manage customer communications throughout project life cycles, providing strategic guidance and maintaining strong stakeholder relationships.
• Drive user experience excellence by incorporating best‑practice design principles into every phase of solution delivery.
• Deliver end‑user training, knowledge transfer sessions, and supporting documentation to ensure successful adoption.
• Oversee project execution, including planning, delivery, risk management, and successful completion of assigned initiatives.
• Lead enterprise‑level Salesforce implementations with minimal supervision, exercising sound judgment and technical leadership.
• Facilitate strategic discussions with customer service and field operations leaders to develop long‑term transformation roadmaps.
• Collaborate with AI‑focused teams to integrate innovative technologies and intelligent automation into Salesforce solutions.
• Support integration initiatives involving Salesforce APIs, legacy systems, custom development, and multi‑environment release management.

• Minimum 3 years of experience in a hands‑on technical consulting, solution architecture, or project management role.
• At least 2 years of experience delivering Salesforce projects in client‑facing environments.
• Proven expertise implementing Salesforce Field Service, Service Cloud, and Sales Cloud solutions at an enterprise level.
• Strong understanding of Salesforce administration and declarative configuration capabilities.
• Experience translating business requirements into technical documentation and implementation plans.
• Solid knowledge of Salesforce development concepts, including Apex, Visualforce, APIs, and web services.
• Demonstrated experience managing the full Software Development Lifecycle (SDLC), including code management, deployment processes, and project governance.
• Experience leading multiple concurrent Salesforce implementations involving integrations and custom development.
• Salesforce certifications such as Administrator, Advanced Administrator, Service Cloud, Sales Cloud, Field Service, App Builder, Platform Developer I/II, or related credentials.
• Strong analytical and problem‑solving skills with the ability to evaluate and improve business processes through technology.
• Excellent communication, stakeholder management, and client relationship‑building abilities.
• Proven ability to manage multiple priorities, deadlines, and deliverables simultaneously.
• Experience with Salesforce Communities and Analytics solutions is considered an asset.
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a…