Senior Network Analyst

Job Type:
Regular

People are at the heart of our success. Our culture fosters collaboration, transparency, and accountability to create value and deliver sustainable results. Being part of the team means contributing in an environment where every individual’s impact truly matters.

At Agropur, accountability means taking ownership of challenges and acting decisively to achieve results.

Under direction from the Manager of IT Network Infrastructure, the  Senior Network Analyst  is responsible for effective provisioning, installation/configuration, operation, and maintenance of Network related infrastructure components. This position participates in technical research and development to enable continuing innovation within the infrastructure. This position ensures that core network infrastructure and related procedures adhere to organizational needs while ensuring the evolution of Agropur’s Network ecosystem by deploying tools and automation for physical, virtual and cloud infrastructure and by participating to project delivery.

An environment that empowers you to take action:

Recognition of years of service for vacation calculation;

Flexible group insurance plan including telemedicine services;

Employee assistance program;

Opportunities to invest in yourself (career development, etc.);

Annual bonus;

Pension plan with company contributions;

** Salary scale 006: $113 000 to $128 000 (
** Base salary will be determined based on your academic background, experience, training, and skills related to the position.)

What You’ll Be Responsible for Every Day

Participate in Network related projects defining activity breakdown structure for technical implementations, cutover plans, and hyper care.

Act as an escalation point for major incidents and problems under its expertise tower, and leads incident investigation, troubleshooting and remediation.

Acts as a subject matter expert and mentor to other team members.

Provide engineering expertise on specific platforms/services/products for successful integration and operation of the platforms/services/products in the network.

Develop and update test plans used to evaluate new services, new equipment and software/firmware releases and processes and procedures needed to deploy, provision, test, and repair systems.

Acts as the Network IT asset owner approves accesses and reviews changes related to technologies under its expertise tower.

Identify requirements, document, and implement Key Performance Indicators (KPI’s) to track infrastructure uptime, health, resources, capacity, and availability a

Develop and maintain technical standards and best practices to be followed within the operations.

Develop and maintain build books, run books, operational checklists, and procedures.

Liaison between operation teams and project teams or strategic partners. Identify,

Participate in weekly meetings with Agropur and/or partner resources to track work items, review KPI, and define remediation plans.

Is responsible of the change management under its center of expertise, tracks modifications implementation, ensures processes are followed.

Develop and document operational procedures, provide knowledge transfer sessions, and training to team members responsible of infrastructure operations.

Use and promote ITIL process adoption such Asset, Incident, Problem and Change Management.

Track, maintain, fine tune infrastructure license usage, and provide visibility through reporting.

Track Lifecycle brings awareness, documents and executed a remediation for infrastructure components that does no longer fulfills its role or is no longer compliant with applicable standards.

Oversee daily monitoring, verifying the integrity and availability of network resources and associated key processes, reviewing logs, and verifying completion of scheduled jobs such as backups.

Lead the infrastructure installation, configuration, maintenance, upgrade, and stabilization. Coordinate and communicate with impacted constituencies and strategic partners.

Produces support handover documentation and ensures successful knowledge transfer to relevant teams by providing expertise on specific platforms/services/products for successful…