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Software Technical Support Leader
Job Description & How to Apply Below
Join Safe Software as a Technical Support Leader and enhance customer experience with FME Flow. Your leadership will empower a team dedicated to high-quality customer support.
In this role at Safe Software, you will be the Technical Support Leader, tasked with guiding a team of specialists in delivering excellent customer service. You will mentor and coach team members while ensuring effective resolution of client issues and advocating for continual enhancements to our products and processes.
Key Responsibilities:
• Direct the support team towards achieving objectives
• Provide ongoing feedback and conduct individual check-ins
• Address complex customer issues and escalate as necessary
• Collaborate with other teams to optimize support services
• Strengthen knowledge base through active team involvement
Requirements:
• Bachelor’s degree or equivalent experience in a technical support role
• 3-5 years of experience supporting enterprise software
• 2+ years in a role with leadership responsibilities
• Excellent problem-solving and communication skills
• Proficiency with tools like Confluence and Jira
Lead your team to success and enrich customer interaction at Safe Software.
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