Aviation -Assistant Client Relations Manager

Alkan Air is a Yukon-based aviation company providing safe, reliable, and customer-focused air transportation services across Northern Canada. Our operations support a diverse range of clients through charter flights, air ambulance operations, and specialized aviation solutions. Working in some of the country's most remote and challenging environments, our team is committed to delivering exceptional service while maintaining the highest standards of safety, professionalism, and operational excellence.

Alkan Air prides itself on finding solutions that connect people, communities, and businesses when and where they need them most. We offer rewarding careers, meaningful work, and a supportive team environment where employees are empowered to grow professionally.

The Assistant Client Relations Base Manager supports daily operational management, client relations, flight following and leadership of frontline teams. This position serves as the Operational Lead when the Client Relations Base Manager is not available.

Reports To: Client Relations Base Manager, Chief Operating Manager

Direct Reports: Client Relations Flight Followers and Ramp Personnel.

Schedule: This is not a traditional 9-to-5 position. Winter operations generally follow a rotational schedule of 4-on/4-off or 5-on/5-off
. During the summer peak season, when flight volumes increase substantially, the role requires greater schedule flexibility and may involve extended workdays, weekend work, and after-hours operational support. Peak-season shifts frequently range from 12 to 14 hours per day
.

The ideal candidate is energized by a fast-paced environment, enjoys solving complex operational challenges, and understands that exceptional customer service sometimes requires going above and beyond during our busiest months.

Client Relations & Business Development

• Maintain strong client relationships.
• Ensure client requirements are met promptly and professionally.
• Support client communications and operational planning.
• Participate in client meetings and operational planning discussions on a regular basis.
• Attend company-related networking events.

• Conduct flight following activities and operational control functions.
• Schedule aircraft, trip planning and crew assignments.
• Review quotes and trip instructions.
• Monitor aircraft utilization and flight crew duty and fatigue limitations.
• Work directly with Production Manager to schedule planned and unplanned maintenance activities.
• Ensure flight crew are prepared and informed of duties including trip instructions; and flight and load expectations.
• Oversee freight systems for accuracy and ensure weights are provided to pilots.
• Provide after-hours operational support.
• Coordinate deliveries of fuel and aviation gas.
• Assist with staff training and onboarding.
• Coordinate shift coverage and schedule approvals.
• Support performance management activities.
• Maintain positive team culture.
• Attend internal company meetings as required.
• Actively participate in the Safety Management System.

• Flight following experience.
• Experience in a highly regulated industry.
• Strong organizational and decision-making skills.
• Leads confidently in the absence of senior management.
• Demonstrates initiative and sound judgement.
• Maintains a positive attitude and supports team morale.
• Ability to perform in a fast-paced environment.
• Proficiency with Microsoft 365.
• Adapts to change positively and shows a willingness to help others in various departments.

At Alkan Air, we value our employees and their families by offering a competitive total rewards package designed to support health, wellness, financial security, and work-life balance. Eligible employees may enjoy:

• Extende…