Director of Operations and Finance

Director of Operations and Finance | Neshama Hospice

Location: On-site in the Greater Toronto Area; regular in-person leadership is essential during residence commissioning, opening preparation, and ongoing operations.

At Neshama Hospice, we are building a truly special community of care that will transform end-of-life into an opportunity for presence, connection, and the relationships that define us.

Neshama Hospice is creating a first-of-its-kind 12-bed residence grounded in Jewish values and open to all. Our small, deeply connected interdisciplinary team is committed to excellent, human-centred care. Clinicians, care professionals, and operational leaders listen closely, learn from one another, and share responsibility for creating a welcoming end-of-life home where every contribution is visible and valued.

With construction of our 12-bed residence scheduled for completion in early 2027, this is a rare opportunity to help move a new hospice from development through opening and into sustainable operations.

We are seeking a hands-on, strategic Director of Operations and Finance to lead the transition from construction through opening and into sustainable operations. You will build the financial, administrative, facilities, technology, people, and risk-management systems that enable Neshama Hospice to deliver exceptional, holistic end-of-life care.

As a core member of our collaborative leadership team, you will translate vision into the practical systems required to open and operate the residence successfully. Working closely across disciplines, you will establish clear processes, controls, vendor relationships, and accountabilities while remaining ready to solve day-to-day issues directly. You will ensure our finances, facilities, technology, and people operations work together seamlessly so care teams can focus on what matters most.

• Mission-Driven Impact: Your leadership will help create a peaceful, dignified, and well-supported environment for residents, families, and staff.
• Opportunity to Build and Open: Join before the residence opens and shape the operating model from the ground up. You will turn plans into practical playbooks, select and implement fit-for-purpose systems, establish vendor partnerships, and help the organization become ready to welcome residents and families.
• Broad Leadership Scope: Lead across multiple functions—from Board finance presentations to on-site facilities and vendor strategy.
• Collaborative Leadership: Work closely with the Executive Director, Director of Care, Medical Director, and Director of Development.

• Finance and Compliance: Build the finance function for opening and ongoing operations, including financial controls, policies, systems, budgeting, cash-flow forecasting, monthly reporting, audit readiness, and compliance with Ministry of Health, Ontario Health, CRA, and funder requirements. Prepare clear financial analysis and presentations for senior leadership and the Board.
• People Operations: Establish the people systems required for opening and ongoing operations, including payroll, benefits administration, HRIS management, workforce scheduling, employment compliance, and scalable administrative processes.
• Facilities, IT, and Opening Readiness: Partner with project and clinical leaders to prepare the residence for opening, establish day-to-day building operations, implement technology and cybersecurity systems, coordinate vendors, and develop emergency-preparedness procedures.
• Procurement and
  
  Risk Management:
  
  Establish procurement and contract-management practices, negotiate key vendor agreements, secure appropriate insurance, and develop business-continuity and risk-mitigation plans that support a safe and reliable…