NPD Quoting Associate

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034.

Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

The
Quoting and NPDAssociate
willbe responsible for completing quotation requests for existing and new products in a professional,accurate, andtimelymannerforLGC customers, and for answering other inquiries from customers.

To perform this job successfully, an individual must be able to capably perform each of the following essential duties:

• Identify products requested by customers based on their inquiry.
• Be able toidentifythe correct category of quote inquiry (bulk, catalogue, custom, etc.).
• Collaborate with internal departments to collate necessary information to create quote.
• Issue pricing on catalogue, non-bulk catalogue products, and solutions.
• Draft pricing on bulk and custom products.
• Input quotations in database: including Customer Profile, pricing, availability, minimum order quantities, payment terms, special tests, and shipping charges.
• Collaborate with commercial team to follow-up on high-dollar value opportunities.
• Manage phone calls and emails from customers.
• Escalate specific customer requests (i.e, NDAs, LOAs, complaints).
• Prepare and manage timelines of assigned quotation requests.
• Run reports and metrics as required.
• Anyadditionaltasks assigned.

• Identify new products from customer inquiries and oversee quote timelines to ensure deadlines are met.
• Compile details of all new and revised products such as source quotes, synthesis preparation reference abstracts.
• Reportany potential patent, safety, transportation issues concerning the inquired product.
• Research and propose possible synthetic routes with detailed chemical information based on scientific papers.
• Research Sci Finderand  Scientific Publications toidentifyand assign new product types and product categories.
• Conduct competitive analysis of new products ready for quote.
• Create quote sheet for quotations,establish new productpricingand communicate directly with product end users if necessary.
• Identify new product opportunities from customer enquiries, journals, and other sources.

• Perform other duties and completeadditionalprojects as assigned,commensurate with job knowledge and experience, with the organization goal of continuous improvement.
• Ensure appropriate processes, SOPsand procedures are established, personnel are trained, and adhering to them.

• Bachelor's degree in Chemistry.
• 2-4 years' experience primarily working in a customer service role along with secondary product development product, product management and marketing responsibilities.
• Proficient in all Microsoft Office programs and File Maker Pro, Advanced MS Excel,Chem Draw, andSciFinder.
• Strong attention to detail is required.

• Degree/Experience in Product Development and/or Business
  
  Administration is an asset.
• Good knowledge of organic synthesis.
• Experience in the chemical industry would be an asset.

• Excellent interpersonal,written and oral communication, time management, and presentation skills.
• Excellent analyticalandproblem solving skills.

• Office-based with hybrid work flexibility.

Minimum: CAD $50,000 / yearly

Maximum: CAD $55,000 / yearly

The salary range provided covers the minimum and maximum amounts projected for this role. The base salary will be influenced by factors like experience, skills, and location.

• Comprehensive medical, dental and vision benefits for employees and dependents
• RRSP with matching employer contribution
• Group retirement plan
• PTO and Personal Care Days
• Professional development and extended growth opportunities…