AI-First Account Manager

CAD 65,000 to CAD 80,000 per year, depending on experience, on a full time, permanent employment contract
Fully remote role with working hours aligned to US Eastern Time.
33 Days Paid Leave and Benefits
Working with globally recognizable brands in US TV and entertainment
Own client relationships and help shape how complex social media operations run.
A high-end, fast computer and all the latest software and AI tools you'll need
Pacific Time working hours, generally 9:00am–5:30pm PT

Who We Are

Founded in 2008, Storm Ideas is an international team working with globally recognised clients, particularly across the US TV and entertainment industry.

Our work sits at the intersection of media, technology, creativity, and operations. We build products, produce content at scale, design smarter ways for clients and internal teams to work, and keep looking for new ways to improve how the company operates.

We are a remote-first, fast-moving company with established clients, a growing team, and a strong appetite for better tools, better systems, and better ways of working. AI is central to how we operate — every team, every role, this one included.

About The Role

We are hiring an AI First Account Manager to own the client relationship and keep a complex social media operation joined up. You'll connect client priorities with the people and processes that deliver them.

You combine warmth and confidence with a strong systems mindset. You understand the client's goals, teams, and competing priorities. Clients enjoy working with you because you ask useful questions, give clear advice, and follow through.

You'll oversee work across social planning, publishing, community management, and reporting, working closely with the specialists delivering those services. You'll also actively develop better ways of working: understanding the problem, shaping the approach, writing clear briefs, testing changes, and helping teams adopt them. AI Operations, Creative Operations, and other colleagues will contribute to hands-on building. You stay close enough to explain the work confidently, challenge assumptions, and judge whether it delivers what the client needs.

Storm is an AI-native agency. AI tools and agentic workflows are central to how our teams work, and we hire people who want to work that way from day one.

We're not talking about using AI as a search box or an autocomplete. The person we're looking for treats AI as a capable pair of hands. They delegate whole pieces of work, not just questions. They review what comes back with a sharp, critical eye. And they keep refining how they brief and direct it, so the quality compounds. If you read that and thought "that's just how I work now," this role is built for you.

You'll learn the ground first: what we make and the bar it has to hit. Publishing plans people can trust. Clear handoffs between teams. Reports that lead to useful decisions. Then you'll work from Storm's stack of AI and creative tools, and play a real part in improving how this role gets done.

What can you expect?

• Build client confidence. Own the relationship and account rhythm, with AI tools and agentic workflows as your default way of working. Keep meetings, updates, decisions, and follow-ups useful and timely, so clients feel understood and know what happens next.
• Represent the client's point of view. Understand their mission, audience, strategy, creative aims, stakeholders, preferences, and commercial context. Keep that knowledge structured and current so people and agents can use it reliably.
• Turn ambiguity into clear direction. Translate requests into practical briefs with the client objective, users, inputs, outputs, owners, dependencies, and success criteria. Ask precise…