Financial Aid Assistant

Schedule

Hourly position – office hours primarily weekdays from 8:00 am to 5:00 pm with occasional additional hours, including evenings and weekends.

The Financial Aid Assistant is primarily responsible for providing customer service to students and support to the Financial Aid Office staff. The role is the first point of contact for students and families interacting with the Office and will assist with general questions, requests, and counsel on accessing resources.

The assistant supports Financial Aid Counselors and Directors through office management, state grant management, and document submission management, providing critical assistance to students and their families from acceptance through graduation.

• Organize office tasks such as managing the shredding schedule, ordering supplies, submitting work orders, expense reports, and managing common email and voicemail for the department.
• Provide frontline customer service to students and families in person, via phone, and triage needs for smooth handoff to appropriate staff.
• Manage mail receipt: sort, distribute department mail, facilitate overnight mailings, and prepare outgoing mail.
• Oversee electronic form and storage: receive and approve dynamic forms, prepare for electronic storage, update the administrative software system, and communicate status of missing documents to students.
• Assist with state grant fund reconciliation, requests, and receipt of funds.
• Coordinate federal work‑study funds with payroll and career services, ensuring timely requests and compliance with regulations.
• Manage outside scholarship receipts, update aid codes, document received funds, reconcile logs, and refund funds when required.
• Handle cancellations: cancel aid for withdrawn students, halt further document requests, return scholarships, and coordinate closure of cancelled prospects.
• Administer dual credit waivers and scholarships, update the administrative system, and coordinate document tracking with Student Accounts.
• Oversee renewal confirmation requests for yearly renewal documentation required for certain scholarships and tuition waivers.
• Maintain confidentiality to comply with Title IV Funding and FERPA.

High school diploma and a high level of computer literacy. Proficiency in Microsoft Office, strong attention to detail, and precision in data entry are essential. Previous experience in a fast‑paced office setting is a plus.

LeTourneau University seeks a person with an enthusiastic and contagious Christian faith who is committed to Christian higher education integrating faith with learning.