Customer Service Representative Job Longview area,Texas USA,Customer Service/HelpDesk

Job Title: Customer Service Representative

Job Summary: A customer service representative is responsible for providing assistance and support to customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive and helpful attitude when interacting with customers.

Key Responsibilities:

Customer Interaction: Interact with customers via phone, email, chat, or in person to provide information, answer questions, enter orders, and assist with their needs.

Issue Resolution: Resolve customer complaints, requests, or issues in a timely and effective manner, ensuring a positive resolution.

Product/Service Knowledge: Develop a deep understanding of the company’s products or services to provide accurate information and advice to customers.

Communication: Communicate clearly and professionally, using active listening skills to understand customer concerns and needs.

Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using company databases or CRM systems.

Problem Solving: Analyze customer issues and proactively find solutions, involving other departments if necessary.

Conflict Resolution: Manage and de-escalate challenging customer situations with empathy and patience.

Customer Feedback: Gather and relay customer feedback and suggestions to relevant departments to improve products or services.

Process Improvement: Identify opportunities for process improvement and efficiency in customer service operations.

Team Collaboration: Collaborate with colleagues and other departments to ensure seamless customer service delivery.

Qualifications:

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to remain calm under pressure.
Problem-solving and critical-thinking abilities.
Basic computer skills.
Patience, empathy, and a customer-focused attitude.
Willingness to learn and adapt to changing customer needs.

Working Conditions: Customer service representatives work in an office call center environment.

Pay Range: $15.50 – $18.00 Hour.

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