Crossing Creeks Club/Pro Shop Lead
Job in
Longview, Gregg County, Texas, 75606, USA
Listing for:
O'Mally Management Group
Full Time
position
Listed on 2025-12-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service, Event Manager / Planner
Job Description & How to Apply Below
Position: Crossing Creeks Country Club / Pro Shop Lead
Pro-Shop Lead
Position Goals
This job description for the Pro-Shop Lead at Crossing Creeks Country Club provides criteria for the evaluation of the Pro-Shop Lead position. The Pro-Shop Lead at Crossing Creeks Country Club is responsible for working directly with customers by greeting, learning about their preferences, answering questions, setting tee times, checking members and guests into the tee sheet. The Pro-Shop Lead will strive to create a welcoming and enjoyable atmosphere for customers while maintaining the inventory, cleanliness, and ensuring compliance regulations are met.
Duties & ResponsibilitiesMaintaining a high level of top-notch customer service and professionalism to a wide range of diverse customersWelcoming customers, while offering products, golf knowledge as well as snacks and drinks to members and guestsSetting Tee Times for membersChecking members and guests into the system and giving them a starter ticketVerifying and handling cart rentals from members and guests by keeping track of renter’s informationEnsuring everybody has signed a liability waiverVerifying identification and age requirements of all customers for alcohol purchases and golf cart rentalsRestocking inventory, refrigerator, merchandise, and snacks as neededHandling cash, credit and debit card transactions and membership account charges, ensuring charges are accurate and returning correct change to patrons; balancing the cash registerBuilding a rapport with regular customers to create a positive atmosphereUnderstanding of Golf Etiquette and staying competent in all areas of the game of GolfHaving a thorough understanding and knowledge of all golf, merchandise, and beverage items on the POS system and the ability to recommend golf merchandise, upcoming tournaments, and encourage rental of simulatorsMaintaining cleanliness of work areas throughout the dayEnsuring that the place of work and surrounding area is kept clean and organized at all timesOffering customers daily specials, as well as upsell alternatives to merchandise, events, or food and beverageEncouraging private lessons, MGA/LGA inquiries, GHIN knowledge, tournament information, etc.Having knowledge and the ability to operate Simulator Machines and assist members/guests as neededMaintaining knowledge and use of the Range Ball Dispenser by properly handing out tokens and buckets and properly charging social members and guests for Range BucketsCreating and organizing the schedule for operation of the Pro-Shop and tournamentsSetting up lessons, evaluations, and tournament opportunitiesManaging the overall Pro-Shop operations and Pro-Shop AssistantsExhibiting pleasant and cheerful demeanor and maintaining a helpful attitude towards all customers, visitors, and staffComplying with federal, state, and local regulations and department processes and proceduresHaving a good relationship between the other departments to ensure effective communicationShowing leadership and direction with co-workers and other staff membersCommunicating appropriately with members, guests, and co-workersGreeting all members and guests in a warm and welcoming mannerAdhering to and ensuring compliance with Crossing Creeks Country Club policies, procedures, and customer service standardsParticipating in maintaining a safe, clean, and organized environmentOther duties as assignedOn Duty BehaviorStaff members may not recreate (play sports, swim, golf, racquet sports, etc.) while on dutyAlcohol consumption is not permitted while on dutySmoking/vaping is not permitted while on duty; smoking/vaping is only allowed in designated area whilst “clocked out” on approved breakMembers and guests are not to see or interpret staff as being overly attentive to their phones and/or personal electronic devicesNo loitering; non-members and non-registered guest are not permitted to be loitering with staffGeneral Responsibilities & ExpectationsCompleting daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to any policies and proceduresP…
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