Customer Support Representative; Tech Support

Customer Support Representative (Tech Support)

Join the team behind the world’s leading Class Management Software! iClass

Pro empowers gym, swim, dance, and cheer businesses to spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.

At iClass

Pro, we’re more than just a software company — we’re on a mission to help thousands of youth activity centers worldwide run more efficiently, grow their revenue, and achieve long‑term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest‑growing private companies for 2023, 2024, and 2025.

• Commitment to Excellence
• Commitment to Customer Service
• Solutions‑Focused Thinking
• Teamwork and Collaboration
• Taking Ownership

• Respond to customer inquiries via phone, email, and live chat in a friendly and timely manner.
• Troubleshoot issues and guide customers through product features and solutions.
• Resolve concerns efficiently while ensuring customer satisfaction.
• Collaborate with internal teams to tackle more complex support cases.
• Accurately document customer interactions and maintain detailed records.

• A genuine passion for delivering outstanding customer service.
• 2+ years of experience in a customer support role.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities, especially in technical situations.
• Ability to stay calm, empathetic, and professional under pressure.
• Great attention to detail and solid organizational skills.
• Experience using CRM or help desk platforms (a plus).
• Flexibility to work varied shifts, including evenings and Saturdays.

• Generous PTO because work‑life balance matters.
• Comprehensive health benefits including medical, dental, vision, and more.
• 401(k) contribution to help you plan for your future.
• Fun company events that connect our team.
• Career growth opportunities in a thriving, purpose‑driven company.

All applicants will need to complete the Culture Index Survey during the application process.

iClass

Pro is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position. E‑Verify is used to verify authorization to work in the U.S.