Vehicle Title Specialist; DMV Compliance & Customer Care

Job Summary:

This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

Accountabilities & Responsibilities:

• This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

• Accurately process incoming titles daily from dealerships, banks and credit unions.

• Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner.

• Troubleshooting and problem resolution specific to tiles; odometer discrepancies, power of attorney, etc.

• Maintains a professional, calm manner when negotiating with difficult or upset customers.

• Maintains a high level of confidentiality.

• Assures all phone calls and inquiries have been answered by the close of the day.

• Assist other departments as needed or assigned.

Experience & Education:

• High school diploma or GED

• 1-2 years’ experience in titles, automotive industry, or related.

Knowledge & Skills:

• Proven experience with Microsoft Office or GSuite

• Effective communication and interpersonal skills

• Problem-solving tactics

• Detail orientation and time management

• Titles/automotive experience preferred

• Technical aptitude

• Proven multitasking abilities

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