Front Desk Manager Job Longview area,Texas USA,Hospitality / Hotel / Catering

Opportunity:
Front Desk Manager

Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Oversee all front office operations in the absence of the Assistant General Manager.

Remain an active participant at the front desk, including checking in/out guests, preparing bills, and handling guest requests.

Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.

Respond to brand Guest Alerts for resolution as needed.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Participate in lobby ambassador and other activities related to interacting with guests on an individual level, creating relationships and a culture that encourages repeat stays.

Assist in hotel food and beverage operations when needed.

Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.

Assist in developing, implementing, and monitoring departmental budgets and forecasts.

Review guest correspondence and incident logs; direct staff accordingly.

Review all brand correspondence for updates to procedures and standards, ensuring communication to staff.

Ensure front office supplies and merchandise are stocked and inventory is maintained.

Coordinate with the Sales office to manage group resumes and rooming lists.

Monitor guest room occupancy to optimize usage and minimize overbooking.

Follow sustainability practices related to HHM’s Earth View program.

Practice safe work habits, wear protective equipment, and follow MSDS and OSHA standards.

Perform other duties as requested by management.

Position Requirements

Associate’s or Bachelor’s degree preferred.

1 to 3 years of hospitality-related experience, including front desk operations.

Work Environment and Context

Work schedule varies and may include holidays, weekends, and alternate shifts.

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Hotels and Motels

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