Manager Parts

Overview

For over 45 years, Capacity/Laymor has been the trusted yard truck manufacturer for ports and railway hubs around the world. Though heavy and lighter hauling needs are different, Capacity/Laymor trucks are designed and built to be relentless performers.

• Managing all aspects of Service, Parts, Warranty Work, Warranty Processing, Service Bulletins, NHTSA recalls, and the Technical Assistance Center (TAC).
• Responsibility for aftermarket P&L, including profitability and business growth initiatives.
• Plans operations in accordance with facility budget.
• Ensures timeliness and accuracy of key performance metrics (utilization, TAC log, etc.).
• Works with other REV BUs to collaborate on multi-site issues/opportunities.
• Develops and implements strategies to grow customer-pay service operations (both in house and mobile service).
• Manages planning, production, profitability, quality and safety of staff associates to meet company goals and requirements.
• Monitors, analyzes and improves work process to achieve higher efficiencies and cost savings.
• Formulates and maintains quality control objectives and procedures to maximize repair quality and minimize costs.
• Ensures compliance with federal, local and corporate standards to meet requirements.
• Implements reports that measure productivity, labor hours/utilization, and customer satisfaction.
• Develops recommendations for capital improvements, including equipment and facilities, to ensure productivity.

• Develops and implements strategies to grow customer-pay service operations (both in house and mobile service).
• Manages planning, production, profitability, quality and safety of staff associates to meet company goals and requirements.
• Monitors, analyzes and improves work process to achieve higher efficiencies and cost savings.
• Formulates and maintains quality control objectives and procedures to maximize repair quality and minimize costs.
• Ensures compliance with federal, local and corporate standards to meet requirements.
• Implements reports that measure productivity, labor hours/utilization, and customer satisfaction.
• Develops recommendations for capital improvements, including equipment and facilities, to ensure productivity.

• Develops strategies to maximize sales and gross margin, including distribution, pricing, marketing and loyalty programs.
• Ensures adequate parts inventories to supply aftermarket needs of dealers and customers, while balancing budgeted levels of Net Working Capital.
• Maintains appropriate staffing level and training to promptly respond to all parts related inquiries, including calls, email messages and on-line inquiries.

• Ensures that warranty claims are appropriately reviewed, processed, paid and recorded.
• Works with Quality, Production, Engineering, and Purchasing to report and mitigate trends in delivered quality and defects.

• Manages and directs the TAC associates to ensure dealers are provided technical assistance and warranty authorizations to cost effectively provide high quality repairs for our customers.
• Maintains an active TAC log to ensure open technical requests are addressed as promptly as possible. Develops metrics around TAC responses.
• Coordinates with other departments/personnel, or suppliers, to ensure open TAC issues are resolved as efficiently, and expeditiously, as possible.
• Develops, schedules, and promotes specific service training for our dealers and select customers.
• Manages all aspects of Technical Service Bulletins, NHTSA recalls, and other aftermarket related communications.
• Other assignments as designated by the President.

The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and/or training as requested by your line manager.

• Bachelor's Degree in Business Administration / Management.
• Three or more years-experience managing a large workforce in an aftermarket capacity.
• Familiarity with business and financial principles.
• Knowledge of organizational effectiveness and operations management.
• Leadership development and coaching skills ability.
• Mechanical aptitude and systems knowledge.
• Proficient in Microsoft office:
  Word, Excel, Power Point.
• Excellent customer service and communication skills (written and verbal).
• Critical Thinking and Problem-Solving skills.
• Ability to lead change.
• Must be willing to travel, overnights and regionally when required.

REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

Notice for California Residents:
Effective January 1, 2020,…