Field Service Manager

Key Responsibilities

• Leadership & Management
  • Lead, coach, and develop a team of field service technicians to ensure top performance and professional growth.
  • Conduct regular performance reviews, field audits, and safety checks.
  • Foster a culture of accountability, safety, and customer focus.
• Operational Oversight
  • Manage day-to-day field operations including scheduling, dispatch, and job completion tracking.
  • Ensure service commitments, quality standards, and response times are consistently achieved.
  • Monitor and report key metrics such as utilization, productivity, customer satisfaction, and service costs.
• Customer Support
  • Serve as the primary escalation point for customer service issues and field-related concerns.
  • Build and maintain strong relationships with key customers and stakeholders.
  • Ensure service documentation, reports, and customer communications are completed accurately and on time.
• Technical Expertise
  • Provide technical guidance and troubleshooting support to field personnel.
  • Work closely with engineering, manufacturing, and product teams to resolve complex service issues.
  • Participate in new product rollouts and service training initiatives.
• Safety & Compliance
  • Enforce adherence to all safety policies, procedures, and regulatory requirements.
  • Lead by example in promoting a zero-incident safety culture.
• Continuous Improvement
  • Identify process inefficiencies and implement solutions to improve service delivery.
  • Support cost control initiatives and drive operational excellence across field operations.

• 5+ years of field service experience, with at least 2 years in a leadership role.
• Proven track record of managing field teams in an industrial, manufacturing, or technical service environment.
• Strong understanding of mechanical, electrical, or automation systems.
• Excellent leadership, communication, and problem-solving skills.
• Proficient in Microsoft Office Suite.
• Travel up to 90% to customer sites and field locations.