Site Manager

The General Manager is responsible for the running day-to-day operations at the RC and leading general business strategy. Responsibilities include leading a team, achieving sales targets, ensuring customer satisfaction, and maintaining efficient operations.

• Identify opportunities for business growth.
• Regularly meet with customers, attend sales visits with Sales staff and other customer engagement opportunities.
• Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
• Ensure proper follow-through on all directives, bulletins and schedules from the Corporate Office and Area Vice President (AVP).
• Maintain a good flow of communication with Corporate Office, AVP, and other key contacts within the company.
• Attend a Profit and Loss Statement review each accounting period with the AVP.
• Ensure accurate and timely reconciliation of accounting with weekly and monthly corporate reports.
• Initiate and follow up on discrepancies.
• Monitor accounts receivable and report variances to AVP, Controller and Central Office.
• Control regular and overtime payroll and other business expenses to support business operations and financial objectives.
• Monitor KPI’s and expectations.
• Leverage technology and tools available.
• As appropriate, develop and implement action plans to support improvements, and celebrate successes.
• Be familiar with procedures for handling all aspects of customer disputes and resolve any customer complaints in a friendly, courteous manner.
• Escalate issues to AVP as necessary.
• Identify, hire, train, and mentor the management of today and the future for the auction.
• Support recruiting, hiring and onboarding initiatives to meet business needs and corporate/legal requirements.
• Promote, develop and train all employees according to company guidelines.
• Maintain positive employee relations and morale.
• Practice sound leadership and human relations principles to promote teamwork at all times.
• Set a good personal example of attitude and performance.
• Follow-through and communicate employee relations problems to the Area Vice President and People team as appropriate.
• Evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy.
• Prepare and conduct performance appraisals for direct report employees and support the performance appraisal process for the team.
• Conduct employee meetings at least once a month or as necessary to communicate Company and Department issues and build teamwork among the employees.
• Maintain a good flow of communication with the Area Vice President, and other pertinent personnel.
• Account for and identify all auction inventory; monitor and report unusual activity and notify RVP and appropriate corporate teams as necessary.
• Monitor and control all site related conditions, vehicles, property and equipment within corporate standards for cleanliness, proper maintenance and safety.
• Advise Maintenance of all breakdowns and maintenance immediately.
• Ensure good routine preventive maintenance.
• Make sure all Department area conditions do not threaten employee or customer safety.
• Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.
• Report all incidents immediately.
• Ensure functional specifications are sound, efficient and support ACV goals.
• Practice and instruct all employees in proper loss prevention and reaction procedures.
• Account for and identify all keys, codes or other safety or security information.
• Report all incidents properly and immediately.
• Direct proper record keeping and follow-through on all sales promotions, advertising and telemarketing.
• Monitor and ensure compliance…