RESEA Lead

• Job Title:
  
  RESEA Case Manager Lead (CM6 203)
• State
  
  Location:
  
  TX
• Compensation: USD 53,000 - USD 53,300 - yearly

The Dynamic Difference

We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.

Who We Are

A National Leader in Workforce Solutions

We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Job Title:

RESEA Lead

Reports to:

Business Services Manager

Position Classification:
Exempt

Office

Location:

Tyler, TX

Primary Objectives of Position:
Provides ongoing leadership, coaching and technical expertise to the Business Services Liaisons (BSL) that are providing integrated workforce planning services to career center customers in the RESEA program. Provides assistance to Business Manager in operational aspects including overseeing outreach; reviewing and maximizing programmatic services compliance; monitoring BSL performance and show rates, and establishment/oversight of WIOA DW Enrollments. Responsibilities include oversight of all RESEA staff on assigned work team.

Essential Job Functions:

• Perform RESEA frontline functions as necessary to assist with back filling open positions or outreach spikes
• Provide coaching to RESEA staff to assist with meeting performance and quality
• Assist (hands-on and technical) staff to address needs and resolve issues
• Problem-solve difficult situations on behalf of customers and staff utilizing Extreme Customer Service
• Work with Business Manager to ensure coverage of all needed functions
• Participate in TWC and Board training sessions/meetings to identify service delivery shifts requested
• Identify and address needs for staff
• Work with management and QPT staff to evaluate ongoing quality results and opportunities for continuous improvement
• Perform internal audits to assure staff compliance
• Coordinate activities of RESEA staff to ensure needs are being met or exceeded
• Participate regularly in work groups and committees that meet to evaluate customer needs, improve services, and implement new strategies.
• Establish, implement, and maintain procedures as needed to ensure current RESEA compliance
• Utilize Extreme Customer Service behaviors with all interactions with internal and external

Other

Job Duties:

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment:
Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are…