Supervisor Quality Control

SUMMARY

Responsible for the coordination of the safe day-to-day operations of the Quality Control Laboratory. Ensure that test methods comply with internal, ISO, ASTM, government, and industry standards. Ensure the provision of analytical testing support to Longview Operations departments, HSE Environmental, Maintenance Reliability, and, as needed, Technical Service & Development (TS& D), Product Development & Stewardship, Research & Support Technology Labs, Product Regulatory, Lake Charles Operations, and customers.

Responsible for the preparation and maintenance of routine and non-routine test procedures and equipment.

Responsible for the Quality Assurance group. Supervise the work of the Quality Assurance (QA) Specialists. Responsible for oversight of the site quality program that ensures that all products released for shipment meet or exceed customers’ fitness-for-use requirements, including disposition of non-conforming product. These functions require a working knowledge of the Longview products, personnel, and business practices.

May include, but are not limited to, the following:

• Perform duties in a manner that protects personal safety as well as the safety of all personnel on site. Follow Company policies and programs, including all HSE policies and procedures. When appropriate, promptly report Safety, Health, or Environmental incidents or issues to management so the situation can be corrected. Attend weekly Safety meetings to help prevent off-site and job accidents. Establish and lead a laboratory safety program.
• Interpret, explain, and administer Company personnel policies and departmental instructions as they apply to employees supervised. Explain, reinforce, and enforce Company and departmental policies.
• Ensure that the laboratory performs to high-quality standards, including the establishment and maintenance of control standards for critical laboratory tests. Ensure that laboratory equipment is properly calibrated, according to ISO 9001 requirements.
• Lead first line team, seeking assistance from outside resources, technical support or departmental supervision as needed. Oversee the Lead Technician, Sr. Technician, Lab Technician, Day Technician, and QA Specialist daily assignments and priorities.
• Ensure that the overall training for QA Specialist and QC Lab personnel is well coordinated. Assign and direct personnel regarding the training of laboratory technicians and other appropriate personnel in the use of laboratory instrumentation and equipment. Assist in the preparation of appropriate training materials and help coordinate the continuing education of QA and laboratory personnel.
• Complete all computer-based training modules as assigned and ensure that employees supervised do the same.
• Clearly communicate expectations for employees supervised and follow up with appropriate reinforcement. Complete annual Performance Appraisals and review with employees supervised, i.e. QA Specialists, QC Day, Lead, and Lab Technicians. Objectively evaluate employee performance and seek opportunities for improvement in all job classifications.
• Assign and direct personnel to ensure that lab equipment is operational. Assign personnel to write work orders, issue Safe Work and Open Flame permits, and assign responsibility for Lockout-Tagout of equipment. Oversee the preventative maintenance program for lab equipment and instruments.
• Utilizing the Enterprise Document Management System (EDMS), assign and direct personnel regarding creation, revision, and maintenance of laboratory SOPs. Ensure maintenance of instrument and equipment operating procedures. Approve laboratory SOPs.
• Responsible for the oversight of the site quality program for evaluating raw material fitness-for-use, reviewing batch new‑make testing records, reviewing shipment testing records, reviewing customer complaint database information, and reviewing manufacturing records.
• Work with Operations, TS& D, and business teams to develop and implement improvements to the site quality assurance processes to ensure that only the product that meets customer fitness-for-use is released for shipment.
• Oversee the QA process for…