Crossing Creeks Club BartenderServer Job Longview area,Texas USA,Restaurant/Food Service

Position: Crossing Creeks Country Club Bartender Server

Bartender /
Server

Department:

Reports To: General Manager

Classification: Non-Exempt

Position Goals

This job description for the Bartender/Server at Crossing Creeks Country Club provides criteria for the evaluation of the Bartender/Server position. The Bartender/Server at Crossing Creeks Country Club is responsible for working directly with customers by greeting, learning about their preferences, answering questions, recommending menu items, and preparing and serving beverages and food. The Bartender/Server will strive to create a welcoming and enjoyable atmosphere for customers while maintaining the inventory, cleanliness, and ensuring compliance regulations are met.

Duties & Responsibilities

Maintaining a high level of top-notch customer service and professionalism to a wide range of diverse customers

Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking beverage and food orders

Assisting and planning menus and informing customers about new specials

Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers

Verifying identification and age requirements of customers

Understanding of unique and complementary flavor pairings

Knowing how to make traditional and classy drinks

Handling credit and debit card transactions, membership account charges, and ensuring charges are accurate

Recording and maintaining orders throughout shift

Building a rapport with regular customers to create a positive atmosphere

Checking in with customers to ensure satisfaction with beverages and/or food orders

Serving customers in a prompt, courteous manner

Having a thorough understanding and knowledge of all food and beverage items on the menu and the ability to recommend food & beverage combinations, offer customers daily specials, as well as upsell alternatives

Maintaining cleanliness of work areas, plasticware, chinaware, glassware, etc., throughout the day

Ensuring that the place of work and surrounding area is kept clean and organized at all times

Accountability in maintaining inventory and ordering supplies to ensure bars and other areas are well-stocked

Restocking inventory as needed

Managing the overall restaurant operation

Exhibiting pleasant and cheerful demeanor and maintaining a helpful attitude towards all customers, visitors and staff

Complying with federal, state and local regulations and department processes and procedures

Having and ensuring a good relationship between the other departments to ensure effective communication

Showing leadership and direction with co-workers and other staff members

Communicating appropriately with members, guests and co-workers

Greeting all members and guests in a warm and welcoming manner

Adhering to and ensuring compliance with Crossing Creeks Country Club policies, procedures and customer service standards

Participating in maintaining a safe, clean and organized environment

Other duties as assigned

Have knowledge and able to operate Simulator Machines, and assist Members/Customers if needed

On Duty Behavior

Staff members may not recreate (play sports, swim, golf, racquet sports, etc.) while on duty

Alcohol consumption is not permitted while on duty

Smoking/vaping is not permitted while on duty; smoking/vaping is only allowed in designated area whilst “clocked out” on approved break

Members and guests are not to see or interpret staff as being overly attentive to their phones and/or personal electronic devices

No loitering; non-members and non-registered guest are not permitted to be loitering with staff

General Responsibilities & Expectations

Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)

Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to any policies and procedures

Promoting a positive work environment by communicating appropriately and effectively with members, guests, and co-workers

Being a valuable teammate at all times, especially when asked to help with other tasks and/or other duties

Maintaining a professional appearance including wearing a designated Crossing Creeks shirt when on duty

Good personal hygiene per company policies

Adhering to the guiding principles and policies set forth by Crossing Creeks Country Club

Maintaining professionalism in job performance and practice

Communicating needs through the proper chain of command

Displaying integrity and honesty

Maintaining a positive attitude towards members, guests, and co-workers

Contributing to meeting the mission and goals of Crossing Creeks Country Club

Position Requirements

Displays a positive attitude and passion for Crossing Creeks Country Club

Customer service experience

Critical thinking skills; ability to work autonomously and make efficient use of time and resources

Excellent communication skills, both verbal and non-verbal, that offers the highest level of compassion to all members, guests, and staff; ability to communicate in a…


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