Homes Sales Processor - Longview, TX

Clayton Homes Sales Processor - Longview, TX

Location:

Longview, TX
•

Employment type:

Full-time
• Seniority level:
Entry level
• Business Unit:
Clayton Retail

Clayton is the nation’s leading housing provider offering a vertically integrated approach to building, selling, and insuring affordable homes. As a Sales Processor you play a critical role in creating a world class home buying experience. You must create rapport over the phone, guide and educate buyers, coordinate communication among parties, and proactively follow up to ensure a high level of customer service from the Home Center through ownership.

• Establish ongoing relationships by delivering best‑in‑class customer service.
• Assist and educate customers throughout the home buying process.
• Act as a liaison between all parties to ensure clear, urgent, and constant communication.
• Coordinate next steps and items required with all parties involved in the purchase regarding applications, approvals, settlement, and closing.
• Educate customers on the information and documentation typically requested as part of the loan application process and obtain cost estimates and details to ensure accuracy and transparency at closing.
• Manage details of the purchase with all parties involved and ensure alignment and accuracy for closing.
• Responsible for prompt, professional communication to keep everyone aligned and moving forward.
• Assist Sales Professionals and customers in gathering and preparing information for application submissions.
• Ensure transparency and accuracy for customers through the closing process.
• Set up and maintain customer files.
• Assist in pre‑close reviews and closings as approved by HC Manager.
• Prepare the Retail company’s portion of the Closing Package.
• Provide frequent updates to sales team and manager as they relate to deals in process.
• Manage all steps in the retail process leading to funding for each customer.
• Protect company assets by maintaining integrity and complying with legal requirements that apply to selling manufactured homes.
• Participate in sales meetings and other company events.
• Participate as needed during marketing promotions and events.
• Contribute to a positive team environment.
• Perform other duties as assigned or delegated by the manager.

Hourly wage $19.00 – $22.00 depending on experience.

• Strong verbal communication skills and the ability to enhance relationships, express empathy, focus on education, and set expectations.
• Operate with a high degree of urgency while maintaining attention to detail and accuracy.
• Strong sense of process orientation.
• Ability to create an exceptional experience for customers.
• Self‑motivated and able to manage multiple projects simultaneously.
• Creative thinking and problem‑solving skills.
• Maintain a professional demeanor and appearance.
• Computer skills including Microsoft Office with strong Excel skills.
• Ability to excel and contribute to a team environment.
• Reliable and dependable.
• Excellent organizational and time management skills.
• Applicants subject to a criminal background check and must pass a pre‑employment drug screen.
• Ability to obtain appropriate manufactured home sales licensing as necessary.

• Full‑time team members have flexibility to create their own health, dental, and vision benefits package.
• Competitive 401(k) programs with company matching after one year.
• Paid parental leave, Employee Assistance Programs, paid time off, paid holidays.
• Paid time to volunteer through the Clayton Impact program.
• Holistic wellness programs covering physical, nutritional, social, financial, spiritual, and occupational aspects.
• Home Centers closed on Sundays – balanced working environment.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.