Market Manager - Sales

Market Manager| Kindful Health

Reports to:

Area Sales Director

Job Summary:

The Market Manager owns and is responsible for growth in their respective market. The Market Manager is responsible for establishing and developing new business contacts, maintaining current relationships and developing and implementing a sales and marketing plan to cover the assigned sales/marketing region. The Market Manager must be comfortable communicating with patients, families, co-workers, physicians, social workers, discharge planners and our external vendors.

Essential

Education and Experience:

Bachelor's degree preferred and at least two years of Hospice sales experience.

Responsibilities & Duties:

Owns the overall performance of the locations they cover.

Recruiting, to include assisting teams to identify liaisons, nurses, aides and other care team members as needed to achieve growth, quality and compliance goals.

Sales education development and implementation including educating liaisons on effective sales processes and habits, participating in liaison ride-a-longs, assuring liaison development to achieve growth, quality and compliance goals.

Generates qualified referrals to achieve hospice admissions to meet short and long-term target account goals.

Maintains a complete, up-to-date record of referral sources including physicians, hospitals, skilled nursing and senior living facilities' management, discharge planners and case managers within an assigned territory in the CRMResponsible for assisting the care center in obtaining all required documentation to complete the referral to admission process.

Evaluates patient referrals to determine appropriateness for admission to hospice.

Provides consultation and counseling to referrers, patients and/or families about Kindful’s hospice care options.

Communicates all patient health, financial, psycho-social, spiritual, medical & DME needs to the care center & coordinates with the care team to ensure Kindful allocates appropriate resources to meet patient needs. Ensures that needed equipment and services are in place prior to patients’ return to place of care.

Acts as liaison to patients and families during the transitional period between patient’s discharge and the initiation of hospice services.

Masters essentials of the sales model and utilizes the sales process daily.

Develops and maintains client relationships within a competitive marketplace.

Establishes and promotes ongoing collaborative relationships with referral sources, institutional personnel and other facilities to ensure the coordination of appropriate referrals.

Prepares business plans, quarterly planning and maintains target lists. Prioritizes accounts in accordance with the market sales plan.

Responds to customer complaints in a timely manner.

Performs other duties as assigned.

Qualifications & Skills:

The best candidate for this opportunity demonstrates mastery of all facets of hospice care and displays a communication style that makes everyone who works with them want to do their best. This team member is happy in the field, providing patient care and embraces new opportunities to learn and grow.

Culture:
Kindful is unique in that we are a culture driven company where our highest purpose is simply  To Serve . Our Values are rooted in  Truth, Accountability, Excellence & Mercy  which is the core of our  T.E.A.M.  approach where every voice is valued as it takes an engaged village to deliver on the full promise of hospice.

Characteristics:

We look for 3 key characteristics in each and every team member who joins Kindful including:

Optimism - we acknowledge that hospice can be a tough business so during the inevitable challenging days we must remain optimistic about the future realizing that through our efforts tomorrow can be a brighter day for our patients, their families, ourselves, our families and Kindful. Enthusiasm - patients and families dealing with the challenge of an end of life event are often drained of their energy.

It is up to us, as Kindful team members, to bring the energy and enthusiasm that our patients and families need to make this once in a lifetime experience a lasting, positive mark.

Growth Mindset - We believe it's inherent to the high calling of healthcare professionals to always be striving for improvement. As such, we embrace the learning of new skills, technologies and processes that help us continuously strive to provide a better and better end of life experience.

Travel:
Within your local market.