Field Service Technician - Engine

Department: Power Systems Division (PSD)

Employment Type: Full Time

Location: Longview PSD

Reporting To: Jimmy Booth

Holt CAT is seeking an experienced Engine Field Service Technician for the Power Systems Division in Longview, Texas. This position is responsible for performing high-quality field service repair work on industrial or natural gas engines in order to respond to customer needs in a positive, caring, and timely manner and to ensure maximum value for work performed. A valid driver's license and the ability to travel in the local region.

Hours for this position are Monday through Friday 7:00 AM to 4:00 PM. Must have a safe driving record. Must be able to pass and maintain a DOT Physical.

• Troubleshoot and perform complex repairs correctly in the field such as industrial engines and transmissions.
• 3 years of field or shop service tech troubleshooting and repair skills in industrial engines and transmissions.
• Ability to troubleshoot, diagnose, and repair equipment using electronic and manual equipment to determine failure. CAT ET & CAT SIS 2.0 knowledge preferred
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs basic to intermediate repairs and troubleshooting offsite with minimal supervision
• Removes and install parts, disassembles and assembles components to CAT specifications
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and task to meet flat rate time and re-work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

The incumbent in this position is expected to model the following practices on a daily basis:

• Knowledge of safe work procedures and practices
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems
• Exceptional skills in customer service
• Intermediate diagnostic and trouble-shooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift,…