PRN Overnight Shelter Advocate

Job Details

Job Location: Shelter - LONGVIEW, TX 75605

Salary Range: $17.00 - $20.00 Hourly

Under the direction and scope of WCET and its funders, provide holistic client‑centered and trauma‑informed care for survivors of sexual assault, including advocating and promoting public awareness.

Candidates must be able to pick up at least one shift per month.

• Work Expectations: PRN employees must provide their availability at least one month in advance to the Leadership.
• Minimum Engagement:
  Although no guaranteed hours are provided, PRN staff are required to work a minimum of one shift per month to remain familiar with shelter protocols and maintain active employment status. This expectation ensures staff remain current with shelter practices.
• Priority
  
  Shifts:
  
  During times of severe weather, holidays, or emergencies (e.g., sudden staff shortages or high resident intake), PRN employees may be called upon to fill immediate needs. While they are not required to accept every request, a willingness to help during critical times is strongly encouraged.

Program and Direct Services

• Provide clients with quality client-centered, trauma-informed care.
• Conduct screenings and assessments for shelter clients.
• Develop individualized goal plans with participants which identify and address safety concerns, risk factors, and holistic goals.
• Assist and support program participants by referring them to appropriate community resources. Provide individualized referrals and assistance to clients to help them work toward their goals.
• Provide housing and residential support to all clients including assistance with rent, utilities, legal support, and other residential needs.
• Arrange and/or provide transportation of residents as needed.
• Work with other agency staff to coordinate services and assist clients in meeting personal goals.
• Model healthy and positive relationships within the agency and other community partners to ensure optimal utilization of resources and efficient management of the program.
• Provide effective communication between all clients and agency members.
• Maintain shelter upkeep, including room preparation and sanitation.
• Willingness to work supportively with children who reside in the shelter.
• Attend and participate in agency staff meetings and other functions as directed by Director of Residential Services.
• Follow WCET programs and processes to support survivors in developing a plan for self-sufficiency.
• Complete required paperwork and data entries within 24 hours to document services provided.
• Comply with standards issued by WCET and its funders.
• Continuously improve skills/knowledge related to job duties by attending appropriate workshops, seminars, trainings, and conferences as directed by Director of Residential Services.
• Check work email every workday and provide timely responses.
• Other duties as assigned.

Hotline

• Answer and respond to 24‑hour hotline offering safety planning, problem solving, resources, and assistance with client’s immediate needs.
• Utilize active listening skills and quality telephone crisis intervention and complete the necessary documentation.
• Determine shelter eligibility and/or the immediate needs of caller including, but not limited to law enforcement, MHMR, CPS, APS, etc. or other appropriate referral.
• Schedule outreach appointments for the soonest available time. Ensure the appointment is scheduled with the appropriate outreach office and advocate, and that the advocate has been notified.
• Arrange and/or provide emergency transportation for eligible callers to access shelter services.

• Quality client-centered services based upon surveys, observation, and other client feedback.
• Deadlines met and reporting accuracy (e.g. client services entered into database).
• Number of education and training events completed.
• Attendance of WCET approved training and continuing education.
• Goals as determined by the Director of Residential Services.

• High School Diploma required.
• Bachelor’s Degree in related field or combination of social services experience and education.
• Basic knowledge of Family Violence…