Back Office & Price Book Coordinator

Back Office & Price Book Coordinator at Wilcox + Flegel

We are seeking a Back Office & Price Book Coordinator to join our Convenience Store Support department at Wilcox + Flegel. In this role, you will be responsible for maintaining accurate pricing information and supporting back-office operations. If you have a keen eye for detail and enjoy working in a collaborative environment, we would love to hear from you! Join us at Wilcox + Flegel and be part of a dynamic team dedicated to excellence.

• Working Holiday Pay
• Employee Fuel Discount Account
• Wellness Program Incentives
• Recognition & Reward Program
• Team Member Referral Bonus
• WA Sick Leave

The Back Office and Price Book Coordinator supports the Retail Business Operations team by maintaining the back-office system, loyalty rewards platform, and other related tools. This role ensures that new items, price changes, and promotional offers are accurately entered and updated in company systems, and that store teams receive timely, clear communication regarding those updates. The accuracy and organization of this work are essential to maintaining pricing integrity, effective execution, and consistent guest experience across all convenience store locations and company operated restaurants.

Responsible to role model our Core Values at all times.

• Enter, update, and maintain accurate item data, pricing, and promotional details in company systems.
• Ensure price book integrity by regularly auditing and validating information for accuracy and completeness.
• Support the system setup and rollout of new items, pricing adjustments, and category updates.
• Set up and validate promotional and loyalty offers to ensure correct execution across systems and stores.
• Monitor active promotions for discrepancies, errors, or inconsistencies and coordinate corrections as needed.
• Communicate changes, updates, and corrections to store leadership and cross-functional partners in a clear and timely manner.
• Collaborate closely with Store Operations to ensure smooth system updates and store execution.
• Provide support to store and restaurant teams by troubleshooting item, pricing, or promotion-related system issues and ensuring timely communication of any resolutions.
• Maintain organized records and documentation related to item setup, price updates, and promotional activity.
• Support process improvement initiatives that enhance accuracy, efficiency, and consistency. Ensure all changes are clearly documented and communicated to leadership and stores prior to activation.
• Assist with testing and validation during new system implementations or updates.
• Other duties as assigned by Supervisor or Manager.

• Excellent interpersonal skills as well as verbal and written communication skill.
• Must be highly organized with strong ability to prioritize effectively, including appropriate delegation and follow-up.
• Able to assess competing demands and determine appropriate direction.
• Proven ability to learn quickly and adapt to changing environment; agile, flexible and resilient.
• Demonstrated ability to interface at all levels of the organization.
• Demonstrates precision in data entry, documentation, and validation processes.
• Maintains consistency and accuracy across multiple systems and datasets.
• Identifies and resolves discrepancies efficiently and proactively.
• Communicates effectively and professionally with cross-functional teams and store staff.
• Responds to requests and questions promptly and with a service-oriented approach.
• Maintains clear documentation and follows established procedures.
• Comfortable working in data management systems and back-office applications.
• Ability to learn new software and platforms quickly.

• High school diploma or equivalent required.
• Minimum of 1–2 years of experience in retail operations, data entry, pricing management, or a related administrative or analytical role

• Associate’s degree in Business, Accounting, or a related field, and 2+ years of experience supporting pricing, merchandising, or inventory functions in a…